Tired of feeling like your IT is working against you? Wasting time and money dealing with IT services instead of running your business?
IT should be your greatest asset, not a liability. Let Helixstorm help.
Are you constantly struggling with your Wi-Fi? Slow computers? Dealing with the same IT issues over and over again? Wasting time trying to solve technical problems with no real, lasting solution? There’s an easier path to better IT support.
Get a Network Assessment
At Helixstorm we pride ourselves on our technical expertise and customer service. Here’s where we shine compared to other IT companies:
Finally understand what’s happening with your IT. We map out every device, server and computer to get a clear picture of the of your IT environment’s health. Armed with that info, our team of engineers can monitor, diagnose and resolve IT issues quickly (and prevent problems before they start). You’ll receive a detailed monthly report with vital data on your IT system, including performance trends, analysis and vulnerability information, so you know exactly where you stand.
Is your IT environment hindering or helping your business? Our expert team will leverage your current IT environment and budget to create strategic one, two and three-year plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals. Plus, we’ll meet with you quarterly to go over your IT strategic plan and what you need to support your business.
No confusing, fluctuating costs. Our services are all-inclusive for a flat, simple per-user fee. Easily budget your monthly IT costs with our straightforward prices. Plus, we allocate five percent of your monthly fee for any ongoing projects outside of your managed services.
Even with an in-house IT person, IT departments can still be understaffed. With Helixstorm IT support, you get access to a team of highly specialized engineers supporting your business for whatever, project, issue or solution you need assistance with. Managed services provides the best of both worlds — highly qualified IT support at a fraction of the price.
We’ll start off with a thorough inventory of your IT environment to evaluate where your data is at risk, how to reduce technology costs and improve your environment.
Based on your needs, we’ll create one, two and three-year strategic technology plans that fit your budget and goals.
With monthly IT health reports, quarterly technology meetings and a team of engineers overseeing your account, you’ll have IT support at every level of your business.
Your IT problems shouldn’t take hours or days to fix. At Helixstorm, 85% of tickets are resolved within one hour from the moment we begin working on your support ticket. 90% of IT support tickets are closed the same day.
Here’s how our managed IT services plans can help solve your IT headaches.
Our advanced monitoring system proactively manages your network whether you’re working, sleeping or vacationing on the sandy beaches of Hawaii.
With remote and onsite support for Riverside businesses, we’ll be there when and where you need it.
Receive an Executive Sponsor and Technical Account Manager who will meet with you in regularly on your future IT strategy and any specialized projects.
Regulatory compliance is a fundamental component of IT.
We’ll help you understand and comply with your industry’s requirements.
Receive ongoing patch management, licenses and anti-virus software updates.
Regular backups of all server data, customized data retention policies and a business continuity plan to keep operations up and running in the event of a disaster.
Discover how Helixstorm resolved performance and security issues, reduced time-intensive server maintenance and implemented disaster recovery for O’Neill.
“Helixstorm helped us design and implement our virtual computing infrastructure. Their ‘best practice’ methodology helped us gain the availability we needed to deliver our applications to our clients. Helixstorm has a depth of expertise deploying total virtualization environments. We are now able to provide redundancy to our critical business application and storage on demand through thin-provisioning.”
This assessment evaluates: