The Helixstorm: IT Support Blog for Growing Businesses

Learn how to apply the latest IT strategies from A leading managed services provider.

8 Workstation Security Best Practices For Your Business

When it comes to enterprise security, a company’s primary focus tends to be on the risk of an external cyberattack. While such concerns are justified, it’s also vital to consider vulnerabilities inside your organization.  95% of all cyberattacks can be traced directly to human error. Therefore, your team’s day-to-day tasks and duties may offer the… Read More

What Is SIEM and How Does It Work?

A security operations center (SOC) must rely on various tools to monitor, manage and control a digital environment to act as the first line of defense between an organization and malicious digital threats. While its arsenal may include various powerful software and hardware tools, few are as mission-critical as a security information and event management… Read More

4 Types of Vulnerability Scans You Should Be Performing

As digital infrastructures become more complex, cybersecurity vulnerabilities are increasing in volume: 93% of organizational networks are currently vulnerable to external attacks. Mitigating these risks requires a well-organized cybersecurity strategy, including one or more vulnerability scans to identify and neutralize threats before they become full-on attacks. Proactivity is preparation and performing vulnerability scans exercise both…. Read More

What Is Penetration Testing?

If you want to know whether your cybersecurity strategies are working as intended, you’re faced with one of two realities. You can wait for a bad actor to breach your network and then deal with the fallout, or you could regularly conduct penetration testing. But what is a penetration test?   In this guide, we’ll break… Read More

What Is a Security Operations Center and What Do They Do?

The threat of cyberattacks continues to grow. Year over year, cybercrime has increased in frequency, totaling 2.7 million complaints and $18.7 billion in losses between 2017 and 2021. To that end, asking what is a Security Operations Center is part of the due diligence required to safeguard your business from cybercrime.  An attack could come… Read More

What is Microsegmentation?

What is microsegmentation, exactly? Learn more about network microsegmentation: what it is, how it works, and its benefits.

IT Help Desk Levels: What Do They Mean?

Building an efficient tech support structure for your business can help skyrocket your productivity. One key strategy for streamlining inquiries and support requests is establishing IT help desk levels.  In this guide, we will break down the five most common levels of IT help desks, outlining each one to help you build an optimized support… Read More

HPE dHCI for the Win!

The value of an HPE dHCI (disaggregated hyper-converged infrastructure) is the ability to scale compute and storage independently of each other. Nutanix definitely trail-blazed hyper-converged technology along with Simplivity. Those solutions converged compute, storage, and network into a set of small appliances. Scaling was easy. Just add a node and the software would add the… Read More

7 Service Desk KPIs That Will Transform Your Help Desk

An IT service desk (or help desk) provides end-user support and tech troubleshooting to your internal team. Implementing a help desk infrastructure in your organization can streamline your tech issue resolution process, improve your network management and keep your company devices running smoothly. But, like any other internal function of your business, your team should… Read More

The Business Benefits of Remote Monitoring Management (RMM)

Technology is a rapidly evolving, ever-changing element that impacts every business. So whether you’ve recently gone paperless or your company is always the first in your industry to adopt cutting-edge tech, IT considerations are vital to your business’s growth.  But are you genuinely optimizing your tech performance? You’re likely facing new IT challenges every day,… Read More