The Helixstorm: IT Support Blog for Growing Businesses

Learn how to apply the latest IT strategies from A leading managed services provider.

What’s an IT Service Desk – And Why Outsource One?

What is an IT service desk and how could it help your business? Discover five IT service desk benefits in our guide.

Types of Managed Hosting (And How to Choose One)

Which type of managed hosting is right for you?
Learn more about different types of managed hosting services before deciding which one is right for your business.

Managed IT Services vs. Professional Services

Managed or professional services: Which one is right for you? Discover more about managed services vs. professional services in our guide to outsourcing IT.

8 Benefits of Managed Backup Services

Ransomware and other cyberattacks are a real threat for small businesses. Discover the benefits of managed backup in our guide to cloud managed backup services

What Data Storage Method is Best for Your Business?

Your data is one of your business’s most valuable assets, whether it’s intellectual property or sensitive customer information. Not only do many industries require strict compliance with data privacy laws, but properly using data storage methods will protect your business from hackers while reassuring your clients that you prioritize their privacy. However, with so many… Read More

10 IT KPIs You Should Track (And Why They’re So Important)

Small businesses are adopting digital solutions every day, and with that comes greater investment in IT infrastructure. However, it isn’t easy to manage your information technology program if you aren’t measuring IT KPIs. Key performance indicators evaluate the progress of activities toward established goals. But while all KPIs are metrics, not all metrics are KPIs…. Read More

How an MSP Can Fill IT Skills Gaps

If your company is thinking about downsizing, you’re probably concerned about how to address the IT skills gap you might create. In fact, 70 percent of information technology professionals claim IT skills shortages have impacted their organization.  Simply put, a skills gap is the difference between the skills a business needs and the skills its… Read More

What Does a Telecom Managed Services Provider Do?

If managing your telecom services has become more than you bargained for, we feel your pain. Juggling contracts, billing, legacy equipment, user issues and changing technologies can cause priority conflicts your business isn’t prepared to handle. Telecom and internet technologies have become a burden on many companies. Rather than being focusing on core business needs,… Read More

Are You Following Cybersecurity Best Practices? 14 Ways To Find Out

Are you taking cybersecurity seriously? Taking smart steps to improve your organization’s security posture is more critical now than ever.  If you’re an SMB, you may think you’re safe from being targeted by cybercriminals. Yet, studies show that 43% of all cyberattacks are aimed at small businesses. If you’re not sure where your security posture… Read More

How Multi-Factor Authentication Protects Your Business

When it comes to cybersecurity, protecting your accounts from unauthorized access is a basic but crucial step. Multi-factor authentication, or “MFA” for short, requires additional identity verification forms to decrease the likelihood of cyberattacks. According to Microsoft, 99.9 percent of attacks can be prevented by adding multi-factor authentication. MFA adds another layer of security to… Read More