Careers

Success starts with a stellar team. We take great pride in creating a collaborative, fun environment that empowers employees to perform at their highest potential.

If you’re looking for a challenging career, want to make a difference, and are passionate about technology — we want to talk to you.

Where We Work

At Helixstorm, we’re passionate, driven and a little nerdy. Our hobbies include basketball, motocross, video games, CrossFit and Ping Pong.

But most of all, we work hard and take pride in each and every project from beginning to end.

Plus, we’ve created a fun place to work. Take a look at our offices.

Office pictures

SYSTEMS ENGINEER

Temecula, CA 92590 | Full-Time

DESKTOP SUPPORT SPECIALIST

Temecula, CA 92590 | Full-Time

DESKTOP SUPPORT SPECIALIST

Irvine, CA 92590 | Full-Time

IT HELP DESK TECHNICIAN

Temecula, CA 92590 | Full-Time (Temporarily remote)

MANAGED IT SERVICES – SENIOR ACCOUNT MANAGER

Irvine, CA 92618 | Full-Time

View Careers

Available Roles

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixstorm is the leading technology services provider in the Temecula Valley. We’re the IT department for businesses, we just sit in a different building. We provide unmatched help desk support, specialize in risk & compliance management, and we keep computer networks fast, healthy, and happy. We align technology to support business strategy. As applications continue to head to the cloud, security and management concerns increase. We’re the technology partner that keeps our clients relevant and secure. Most importantly, our clients have access to a complete set of resources that are dedicated in helping them solve challenges.

Technology can be frustrating. Helixstorm delivers solutions.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Systems Engineer is responsible for the professional and timely resolution of alerts generated from system-managed devices. The complexity of alerts will range from simple to complex based on the specific client environment. The systems-managed devices range from enterprise storage arrays to local area networking equipment as well as virtualized and physical servers. From time to time the Systems Engineer may be tasked to work on projects. These projects can range from simple infrastructure refresh to Office 365 migrations, to complex infrastructure refresh.

KEY ELEMENTS OF THE ROLE

The primary responsibility of the Systems Engineer is to resolve systems-generated alerts including but not limited to the monitoring of customer backup environments, VMware environments, patch management, and other projects. Additionally, the Systems Engineer will work as an escalation point of the help desk team and take regular calls as needed during high volume periods.

Additionally:

  • Ensure a high level of responsiveness, communication, professionalism, and technical knowledge. Continually striving to improve Helixstorm client experience, perception, and overall satisfaction.
  • Continuous development of both technical support and customer service skill set based on the direction of immediate supervisor.
  • Performing regular maintenance tasks on managed devices to include but not limited to; Firewalls, Switches, Routers, and Server (both physical and virtual) as directed by management.
  • Follow all in place change control procedures.
  • Manage and maintain customer backup environments by performing periodic reviews of the systems and trial restores as needed to validate the backup systems; this includes customer-owned backup systems as well as the Helixstorm Managed Backup and Disaster Recovery service.
  • General understanding of each managed service’s client computing environment as well as the ability to quickly troubleshoot issues as they present themselves.
  • Setup, configuration, and ongoing management of Helixstorm RMM tool(s) to include the deployment of toolset into customer environments during the onboarding process.
  • Identify and resolve the root cause of outages caused by failures of client devices; craft complete post-mortems of the events to be presented to customers as needed to be directed by management.
  • Coordinate with internal resources as well as third-party services providers to resolve issues as needed; leverage third-party providers to perform mundane work when appropriate.
  • Exercise sound judgment while solving technical issues presented by managed services clients. To include protection of Helixstorm client’s employee data during the troubleshooting process.
  • Manage work and time as service tickets in ConnectWise system; prompt and accurate time entry in the systems to ensure accurate client billing as well as contract profitability.
  • Maintain system documentation as needed to support clients; continuously review documentation to ensure it is relevant to current client support requirements.
  • Additional duties and projects as assigned.

LEVEL OF EDUCATION, EXPERIENCE OR SKILL SET:

  • Bachelor’s Degree in Information Technology/Computer Science or equivalent
  • Seven years of hands-on experience administering either a Microsoft and/or VMware computing environment with the recent support of Microsoft Office365 and/or Azure deployments
  • Current Microsoft Certified Systems Engineer and/or Equivalent Certifications
  • Excellent organizational skills; enthusiasm for multi-tasking, and a TEAM player
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening and customer care, within a fast-paced environment
  • Current experience working in the MSP industry not required but a plus
  • Ability to work weekends and/or off-hours as necessary to meet Company’s needs.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems in a systematic manner to ensure ticket resolution with root cause analysis in mind. Evaluates solutions and alternatives to support request resolution.
  • Client Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customer’s needs are met.
  • Results Driven – Performs work in a solution-focused manner.
  • Creativity & Innovation – Looks at situations with new approaches, encouraging new ideas resulting in quicker and more effective customer resolutions.

GOALS FOR THIS ROLE:

  • Client-assigned support requests are resolved in a timely manner; timely is defined as 80% of support requests are resolved on the first client interaction. Less than 5% of the trailing 30 days assigned support requests to remain open for more than three business days.
  • System-generated alerts and/or support requests are resolved in a timely manner; timely is defined as 95% of issues are resolved within 24 hours.
  • Management assigned and/or systems generated maintenance activities to be completed within 3 days of assignment and/or within the next customer-approved maintenance window.
  • Time entry complete based on company policy, all time entries are to be completed while the work is performed.

PHYSICAL DEMANDS:

The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Experienced

Education:

Bachelor’s

Location:

Temecula, CA 92590

COVID-19 considerations:
The company provides masks and hand sanitizers and is ensuring at least 6-feet distancing. Additionally, the company has regular deep cleaning and disinfecting, plus the HVAC has been cleaned and replaced with new filters.

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixstorm is the leading technology services provider in the Temecula Valley. We’re the IT department for businesses, we just sit in a different building. We provide unmatched help desk support, specialize in risk & compliance management, and we keep computer networks fast, healthy, and happy. We align technology to support business strategy. As applications continue to head to the cloud, security and management concerns increase. We’re the technology partner that keeps our clients relevant and secure. Most importantly, our clients have access to a complete set of resources that are dedicated in helping them solve challenges.

Technology can be frustrating. Helixstorm delivers solutions.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Desktop Support Specialist is part of a team responsible for serving as the first point of contact for customers inquiring about technical service requests either over the phone or through email in a professional and timely manner. This relates to all technology to include workstations, servers, printers, networks, and vendor-specific hardware and software.

KEY ELEMENTS OF THE ROLE

Being on the front line of our Service Desk team, this role requires the necessary technical skills to understand and fix the day to day computer and network issues, coupled with the ability to exhibit a friendly customer-focused attitude both in person and on the phone. Additionally, you will:

Additionally:

  • Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support and facilitate disaster recovery solutions.
  • Deliver technical support as the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Provide remote access solution implementation and support: VPN Terminal Services, and Citrix.
  • Review and report on the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Maintain system documentation and review in ConnectWise system.
  • Communicate with customers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Build effective rapport with customers by understanding their IT needs and providing effective resolutions to challenges and concerns.
  • Identify and resolve root cause customer issues.
  • Continually strive to improve customer service, perception and overall customer satisfaction.
  • Promote fast and efficient solutions to customer requests.
  • Escalate service requests that require engineer-level support in a timely manner.
  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Clearly walk the customer through the problem-solving process.
  • Enter all work as service tickets into ConnectWise system timely and proficiently.
  • Additional duties and projects as assigned.

LEVEL OF EDUCATION, EXPERIENCE OR SKILL SET:

  • BA/ BS, preferably in computer science or related field or equivalent.
  • One year of experience providing IT support in a Microsoft Windows environment.
  • Developed understanding of operating systems, business applications, printing systems, and network systems.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
  • Technical awareness; the ability to match resources to technical issues appropriately.
  • A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs to provide positive resolution.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
  • Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customer’s needs are met and exceeded.
  • Results Driven – Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
  • Building Coalitions – Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other departments, contractors, and staff to ensure excellent customer service.

GOALS FOR THIS ROLE:

  • To provide the best customer experience by resolving issues timely and professionally.
  • To ensure accurate tracking of customer requests.
  • Effectively communicate escalate customer issues to team and leader.

PHYSICAL DEMANDS:

  • Physical: Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 25 lbs.
  • Sensory: Must be able to hear, read, write and speak clearly to effectively communicate in person and via telephone.
  • Mental: Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Entry Level

Location:

Temecula, CA 92590

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixstorm is the leading technology services provider in the Temecula Valley. We’re the IT department for businesses, we just sit in a different building. We provide unmatched help desk support, specialize in risk & compliance management, and we keep computer networks fast, healthy, and happy. We align technology to support business strategy. As applications continue to head to the cloud, security and management concerns increase. We’re the technology partner that keeps our clients relevant and secure. Most importantly, our clients have access to a complete set of resources that are dedicated in helping them solve challenges.

Technology can be frustrating. Helixstorm delivers solutions.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Desktop Support Specialist is part of a team responsible for serving as the first point of contact for customers inquiring about technical service requests either over the phone or through email in a professional and timely manner. This relates to all technology to include workstations, servers, printers, networks, and vendor-specific hardware and software.

KEY ELEMENTS OF THE ROLE

Being on the front line of our Service Desk team, this role requires the necessary technical skills to understand and fix the day to day computer and network issues, coupled with the ability to exhibit a friendly customer-focused attitude both in person and on the phone. Additionally, you will:

Additionally:

  • Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support and facilitate disaster recovery solutions.
  • Deliver technical support as the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Provide remote access solution implementation and support: VPN Terminal Services, and Citrix.
  • Review and report on the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Maintain system documentation and review in ConnectWise system.
  • Communicate with customers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Build effective rapport with customers by understanding their IT needs and providing effective resolutions to challenges and concerns.
  • Identify and resolve root cause customer issues.
  • Continually strive to improve customer service, perception and overall customer satisfaction.
  • Promote fast and efficient solutions to customer requests.
  • Escalate service requests that require engineer-level support in a timely manner.
  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Clearly walk the customer through the problem-solving process.
  • Enter all work as service tickets into ConnectWise system timely and proficiently.
  • Additional duties and projects as assigned.

LEVEL OF EDUCATION, EXPERIENCE OR SKILL SET:

  • BA/ BS, preferably in computer science or related field or equivalent.
  • One year of experience providing IT support in a Microsoft Windows environment.
  • Developed understanding of operating systems, business applications, printing systems, and network systems.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
  • Technical awareness; the ability to match resources to technical issues appropriately.
  • A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs to provide positive resolution.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
  • Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customer’s needs are met and exceeded.
  • Results Driven – Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
  • Building Coalitions – Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other departments, contractors, and staff to ensure excellent customer service.

GOALS FOR THIS ROLE:

  • To provide the best customer experience by resolving issues timely and professionally.
  • To ensure accurate tracking of customer requests.
  • Effectively communicate escalate customer issues to team and leader.

PHYSICAL DEMANDS:

  • Physical: Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 25 lbs.
  • Sensory: Must be able to hear, read, write and speak clearly to effectively communicate in person and via telephone.
  • Mental: Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Entry Level

Location:

Irvine, CA 92590

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixstorm is the leading technology services provider in the Temecula Valley. We’re the IT department for businesses, we just sit in a different building. We provide unmatched help desk support, specialize in risk & compliance management, and we keep computer networks fast, healthy, and happy. We align technology to support business strategy. As applications continue to head to the cloud, security and management concerns increase. We’re the technology partner that keeps our clients relevant and secure. Most importantly, our clients have access to a complete set of resources that are dedicated in helping them solve challenges.

Technology can be frustrating. Helixstorm delivers solutions.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Help Desk Technician is responsible for the professional and timely resolution of requests for support from Helixstorm managed services customers. The support services will range in complexity with the typical request focused on workstation operating systems, software applications, connectivity, and printing as examples.

KEY ELEMENTS OF THE ROLE:

The primary responsibility of the Help Desk Technician is to receive and resolve Helixstorm managed services clients support requests while ensuring the requestors’ satisfaction with the resolution.

  • Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support and facilitate disaster recovery solutions.
  • Deliver technical support as the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Provide remote access solution implementation and support: VPN Terminal Services, and Citrix.
  • Review and report on the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Maintain system documentation and review in ConnectWise system.
  • Communicate with customers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Build effective rapport with customers by understanding their IT needs and providing effective resolutions to challenges and concerns.
  • Identify and resolve root cause customer issues.
  • Continually strive to improve customer service, perception and overall customer satisfaction.
  • Promote fast and efficient solutions to customer requests.
  • Escalate service requests that require engineer level support in a timely manner.
  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Clearly walk the customer through the problem-solving process.
  • Enter all work as service tickets into ConnectWise system timely and proficiently.
  • Additional duties and projects as assigned.

LEVEL OF EDUCATION, EXPERIENCE OR SKILL SET:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • BA/ BS, preferably in computer science or related field or equivalent.
  • One year of experience providing IT support in a Microsoft Windows environment.
  • Developed understanding of operating systems, business applications, printing systems, and network systems.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
  • Technical awareness; the ability to match resources to technical issues appropriately.
  • A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs to provide positive resolution.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
  • Customer Satisfaction – Provides and delivers professional, helpful, high quality service and assistance to ensure customer’s needs are met and exceeded.
  • Results Driven – Creates and drives a culture that is solutions focused, builds cooperation, encourages teamwork and resolves conflict effectively.
  • Building Coalitions – Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other department, contractors and staff to ensure excellent customer service.

GOALS FOR THIS ROLE:

  • To provide the best customer experience by resolving issues timely and professionally.
  • To ensure accurate tracking of customer requests.
  • Effectively communicate escalate customer issues to team and leader.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TOTAL REWARDS:

  • Competitive salary based on experience and qualifications.
  • Health, vision and dental benefits included.
  • Performance-based incentives.
  • Full-on job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.

Only local candidates need to apply. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Benefits:

Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Benefits Conditions:

Waiting period may apply
Only full-time employees eligible

Schedule:

Monday to Friday
On Call
Weekends

Experience:

IT Help Desk: 1 year (Preferred)
Microsoft Office 365: 1 year (Preferred)
IT or related: 1 year (Preferred)

Education:

Bachelor’s (Preferred)

Location:

Temecula, CA 92590 (Temporarily Remote due to COVID-19)

COVID-19 considerations:
The company provides masks and hand sanitizers and is ensuring at least 6-feet distancing. Additionally, the company has regular deep cleaning and disinfecting, plus the HVAC has been cleaned and replaced with new filters.

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixstorm is the leading technology services provider in the Temecula Valley. We’re the IT department for businesses, we just sit in a different building. We provide unmatched help desk support, specialize in risk & compliance management, and we keep computer networks fast, healthy, and happy. We align technology to support business strategy. As applications continue to head to the cloud, security and management concerns increase. We’re the technology partner that keeps our clients relevant and secure. Most importantly, our clients have access to a complete set of resources that are dedicated in helping them solve challenges.

Technology can be frustrating. Helixstorm delivers solutions.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of the house assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with the core capabilities of Helixstorm from a services delivery capability. The Senior Account Manager will at all times present themselves professionally to Helixstorm prospects and customers.

Key Elements of the Role:
The primary responsibility of the Senior Account Manager is the achievement of gross profit targets.

Additionally:

  • Actively engage in internal company meetings; be prepared to present the current sales pipeline in a concise and consistent manner during sales meetings.
  • Ensure a high level of responsiveness, communication, and professionalism with Helixstorm customers in all interactions.
  • Assigned leads should be contacted within four hours of the lead assignment; all details of the initial meeting will be clearly detailed in CRM systems. Diligently follow up with assigned leads on an appropriate cadence to develop opportunities within the prospective account.
  • Maintain an accurate and regularly updated sales pipeline from the identification of the opportunity through close; be cognizant of the drivers in the various opportunities to determine the appropriate sales stage for each opportunity.
  • In prospecting activities quickly identify those engagements that fall outside of Helixstorm core capabilities. As appropriate refer to such opportunities to strategic partners of Helixstorm.
  • Draft accurate and competitive proposals using the appropriate Helixstorm sales tools in collaboration with the services team. Statements of work will be created on Helixstorm standard templates. Statements of work will have a concise business value statement and a summary of the services to be provided. All procurement related quotes will have accurate pricing and costs included in the quote.
  • Attend all recurring meetings with managed services clients that are chaired by the Technical Account Manager; participate in such meetings by actively listening for opportunities to improve client’s business with the use of technology and Helixstorm services.
  • Continuous development of both technical sales knowledge based on the direction of immediate supervisor. As necessary, the Senior Account Manager will attend Helixstorm partner training and take all necessary certification tests to maintain good standing in various partner programs.
  • Additional duties and projects as assigned.

LEVEL OF EDUCATION, EXPERIENCE OR SKILL SET:

  • Five years of direct selling experience in technical managed services and professional services.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening, and customer care.

Job Type: Full-time

Pay:

From $65,000.00 per year

Benefits:

Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Benefits Conditions:

Waiting period may apply
Only full-time employees eligible

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Commission pay

Experience:

Managed Services Sales: 3 years (Preferred)
IT service management: 1 year (Preferred)

Work Location:

On the road

COVID-19 considerations:
The company provides masks and hand sanitizers and is ensuring at least 6-feet distancing. Additionally, the company has regular deep cleaning and disinfecting, plus the HVAC has been cleaned and replaced with new filters.

APPLY NOW

See what Companies are saying about Helixstorm

Road Runner Sports

Travis Burke

Road Runner Sports

“Helixstorm’s professional services expertise is exceptionally strong and their depth of knowledge is broad. You can’t find a more talented partner. We will continue to rely on them as a strategic partner for many future projects to come."

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Jeff Wyman

City of Menifee

“We have peace of mind knowing city staff has a place to go at all times to address their needs and make sure they can get back to the work they need to do and be as efficient as possible."

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ERIN DOHERTY

Human Marketing

"Helixstorm is the ideal IT partner for us. They helped scale our fast-growing agency seamlessly, taking technology management off our hands. They handle everything with professionalism, deep expertise and stellar customer service."

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