Careers

Success starts with a stellar team. We take great pride in creating a collaborative, fun environment that empowers employees to perform at their highest potential.

If you’re looking for a challenging career, want to make a difference, and are passionate about technology — we want to talk to you.

Where We Work

At Helixstorm, we’re passionate, driven and a little nerdy. Our hobbies include basketball, motocross, video games, CrossFit and Ping Pong.

But most of all, we work hard and take pride in each and every project from beginning to end.

Plus, we’ve created a fun place to work. Take a look at our offices.

Office pictures

SERVICE DESK TECHNICIAN

Irvine, CA 92618 | Full-Time

SENIOR SYSTEMS ENGINEER

Irvine, CA 92618 | Full-Time
TEMECULA, CA 92590 | Full-Time

MANAGED IT SERVICES – SENIOR ACCOUNT MANAGER

Irvine, CA 92618 | Full-Time
TEMECULA, CA 92590 | Full-Time

View Careers

Available Roles

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

SUMMARY:

  • Senior systems engineer
  • 7+ years supporting and working hands-on in an IT engineering role for a mid-size business
  • Experience working in consulting, professional services, or managed services provider preferred
  • Knowledge and experience in Microsoft technologies including operating systems, server, security operations, backup management, Azure
  • Knowledge of networking and storage

KEY ELEMENTS OF THE ROLE

The primary responsibility of the Systems Engineer are:

  • Resolve incidents and issues that are escalated from our Service Desk
  • Assist in the implementation of projects that fit your skill sets.
  • Reviewing, remediating, and escalating server and network events generated by monitoring tools.
  • Performing regular maintenance tasks on managed devices to include firmware updates and patching of operating systems
  • Perform network and systems administration tasks in support of customer requirements
  • Coordinate with internal resources as well as third party providers to resolve issues as needed
  • Respond to incidents and issues that require engineering escalation in support of and required to meet customer objectives.
  • Exercise sound judgment while solving technical issues presented by Helixstorm clients
  • Additional duties and projects as assigned.

EXPERIENCE AND BACKGROUND REQUIRED:

  • Bachelor’s Degree in Information Technology/Computer Science or equivalent.
  • Seven years of hands-on experience administering either a Microsoft and/or VMware computing environment with the recent support of Microsoft Offce365 and/or Azure deployments.
  • Current Microsoft Certified Systems Engineer and/or Equivalent Certifications.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening and customer care.

PHYSICAL DEMANDS:

The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Experienced

Education:

Bachelor’s

Location:

Irvine, CA 92618

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

SUMMARY:

  • Senior systems engineer
  • 7+ years supporting and working hands-on in an IT engineering role for a mid-size business
  • Experience working in consulting, professional services, or managed services provider preferred
  • Knowledge and experience in Microsoft technologies including operating systems, server, security operations, backup management, Azure
  • Knowledge of networking and storage

KEY ELEMENTS OF THE ROLE

The primary responsibility of the Systems Engineer are:

  • Resolve incidents and issues that are escalated from our Service Desk
  • Assist in the implementation of projects that fit your skill sets.
  • Reviewing, remediating, and escalating server and network events generated by monitoring tools.
  • Performing regular maintenance tasks on managed devices to include firmware updates and patching of operating systems
  • Perform network and systems administration tasks in support of customer requirements
  • Coordinate with internal resources as well as third party providers to resolve issues as needed
  • Respond to incidents and issues that require engineering escalation in support of and required to meet customer objectives.
  • Exercise sound judgment while solving technical issues presented by Helixstorm clients
  • Additional duties and projects as assigned.

EXPERIENCE AND BACKGROUND REQUIRED:

  • Bachelor’s Degree in Information Technology/Computer Science or equivalent.
  • Seven years of hands-on experience administering either a Microsoft and/or VMware computing environment with the recent support of Microsoft Offce365 and/or Azure deployments.
  • Current Microsoft Certified Systems Engineer and/or Equivalent Certifications.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening and customer care.

PHYSICAL DEMANDS:

The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Experienced

Education:

Bachelor’s

Location:

Temecula, CA 92590

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Service Desk Technician is part of a team responsible for serving as the first point of contact for customers inquiring about technical service requests either over the phone or through email in a professional and timely manner. This relates to all technology to include workstations, servers, printers, networks, and vendor-specific hardware and software.

KEY ELEMENTS OF THE ROLE

Being on the front line of our Service Desk team, this role requires the necessary technical skills to understand and fix the day to day computer and network issues, coupled with the ability to exhibit a friendly customer-focused attitude both in person and on the phone. Additionally, you will:

  • Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support and facilitate disaster recovery solutions.
  • Deliver technical support as the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Provide remote access solution implementation and support: VPN Terminal Services, and Citrix.
  • Review and report on the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Maintain system documentation and review in ConnectWise system.
  • Communicate with customers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Build effective rapport with customers by understanding their IT needs and providing effective resolutions to challenges and concerns.
  • Identify and resolve root cause customer issues.
  • Continually strive to improve customer service, perception and overall customer satisfaction.
  • Promote fast and efficient solutions to customer requests.
  • Escalate service requests that require engineer-level support in a timely manner.
  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
  • Clearly walk the customer through the problem-solving process.
  • Enter all work as service tickets into ConnectWise system timely and proficiently.
  • Additional duties and projects as assigned.

EXPERIENCE AND BACKGROUND REQUIRED:

  • BA/ BS, preferably in computer science or related field or equivalent.
  • One year of experience providing IT support in a Microsoft Windows environment.
  • Developed understanding of operating systems, business applications, printing systems, and network systems.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
  • Technical awareness; the ability to match resources to technical issues appropriately.
  • A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs to provide positive resolution.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
  • Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customer’s needs are met and exceeded.
  • Results Driven – Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
  • Building Coalitions – Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other departments, contractors, and staff to ensure excellent customer service.

GOALS FOR THIS ROLE:

  • To provide the best customer experience by resolving issues timely and professionally.
  • To ensure accurate tracking of customer requests.
  • Effectively communicate escalate customer issues to team and leader.

PHYSICAL DEMANDS:

  • Physical: Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 25 lbs.
  • Sensory: Must be able to hear, read, write and speak clearly to effectively communicate in person and via telephone.
  • Mental: Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Entry Level

Location:

Irvine, CA 92590

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

At Helixstorm we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, Helixstorm is there to help our customers leverage the best engineering in the market. That commitment to customers is matched with an unwavering commitment to our people, our team – our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining a focus on success and balancing your individual needs related to life. Come join a team that will advance your career and help you find happiness in and out of work.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of house-assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with the core capabilities of Helixstorm from a services delivery capability. The Senior Account Manager will at all times present themselves professionally to Helixstorm prospects and customers.

Key Elements of the Role:
The primary responsibility of the Senior Account Manager is the achievement of gross profit targets further outlined in the Helixstorm Sales Compensation Plan.

Additionally:

  • Actively engage in internal company meetings; be prepared to present the current sales pipeline in a concise and consistent manner during sales meetings.
  • Ensure a high level of responsiveness, communication, and professionalism with Helixstorm customers in all interactions.
  • Assigned leads should be contacted within four hours of the lead assignment; all details of the initial meeting will be clearly detailed in CRM systems. Diligently follow up with assigned leads on an appropriate cadence to develop opportunities within the prospective account.
  • Maintain an accurate and regularly updated sales pipeline from identification of the opportunity through close; be cognizant of the drivers in the various opportunities to determine appropriate sales stage for each opportunity.
  • In prospecting activities quickly identify those engagements that fall outside of Helixstorm core capabilities. As appropriate refer such opportunities to strategic partners of Helixstorm.
  • Draft accurate and competitive proposals using the appropriate Helixstorm sales tools in collaboration with the services team. Statements of work will be created on Helixstorm standard templates. Statements of work will have a concise business value statement and summary of the services to be provided. All procurement-related quotes will have accurate pricing and costs included in the quote.
  • Attend all recurring meetings with managed services clients that are chaired by the Technical Account Manager; participate in such meetings by actively listening for opportunities to improve client’s business with the use of technology and Helixstorm services.
  • Continuous development of technical sales knowledge based on the direction of immediate supervisor. As necessary, the Senior Account Manager will attend Helixstorm partner training and take all necessary certification tests to maintain good standing in various partner programs.
  • Additional duties and projects as assigned.

EXPERIENCE AND BACKGROUND REQUIRED:

  • Five years of direct selling experience of technical managed services and professional services.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening and customer care.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems in a systematic manner to ensure ticket resolution with root cause analysis in mind. Evaluates solutions and alternatives to support request resolution.
  • Customer Satisfaction – Provides and delivers professional, helpful, high quality service and assistance to ensure customer’s needs are met.
  • Results Driven – Performs work in a solutions focused manner.
  • Creativity & Innovation – Looks at situations with new approaches and encouraging new ideas.

GOALS FOR THIS ROLE:

  • Achievement of gross profit targets as outlined in Helixstorm sales compensation plans
  • On assignment of leads follow up within four hours of initial assignment.
  • All opportunities are properly managed and identified in Helixstorm CRM systems.

ESSENTIAL PHYSICAL AND MENTAL REQUIREMENTS:

The Senior Account Manager is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile 75%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Compensation:

Combination of base + commission

Experience:

Mid-level

Location:

Irvine, CA 92618

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

At Helixstorm we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, Helixstorm is there to help our customers leverage the best engineering in the market. That commitment to customers is matched with an unwavering commitment to our people, our team – our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining a focus on success and balancing your individual needs related to life. Come join a team that will advance your career and help you find happiness in and out of work.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

  • Tech Playground – If you love technology, you are home
  • Flexible schedule – It’s all about work/life balance. Both get demanding
  • Healthy Competition – Table Tennis Tournaments
  • Excellent health benefits – Great options, coverage, and contribution
  • Team events – Quarterly celebrations, conferences, team lunches, and happy hours
  • Free fare – Unlimited snacks, drinks, healthy food, and such

PRIMARY OBJECTIVE OF POSITION:

The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of house-assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with the core capabilities of Helixstorm from a services delivery capability. The Senior Account Manager will at all times present themselves professionally to Helixstorm prospects and customers.

Key Elements of the Role:
The primary responsibility of the Senior Account Manager is the achievement of gross profit targets further outlined in the Helixstorm Sales Compensation Plan.

Additionally:

  • Actively engage in internal company meetings; be prepared to present the current sales pipeline in a concise and consistent manner during sales meetings.
  • Ensure a high level of responsiveness, communication, and professionalism with Helixstorm customers in all interactions.
  • Assigned leads should be contacted within four hours of the lead assignment; all details of the initial meeting will be clearly detailed in CRM systems. Diligently follow up with assigned leads on an appropriate cadence to develop opportunities within the prospective account.
  • Maintain an accurate and regularly updated sales pipeline from identification of the opportunity through close; be cognizant of the drivers in the various opportunities to determine appropriate sales stage for each opportunity.
  • In prospecting activities quickly identify those engagements that fall outside of Helixstorm core capabilities. As appropriate refer such opportunities to strategic partners of Helixstorm.
  • Draft accurate and competitive proposals using the appropriate Helixstorm sales tools in collaboration with the services team. Statements of work will be created on Helixstorm standard templates. Statements of work will have a concise business value statement and summary of the services to be provided. All procurement-related quotes will have accurate pricing and costs included in the quote.
  • Attend all recurring meetings with managed services clients that are chaired by the Technical Account Manager; participate in such meetings by actively listening for opportunities to improve client’s business with the use of technology and Helixstorm services.
  • Continuous development of technical sales knowledge based on the direction of immediate supervisor. As necessary, the Senior Account Manager will attend Helixstorm partner training and take all necessary certification tests to maintain good standing in various partner programs.
  • Additional duties and projects as assigned.

EXPERIENCE AND BACKGROUND REQUIRED:

  • Five years of direct selling experience of technical managed services and professional services.
  • Excellent organizational skills; enthusiasm for multi-tasking.
  • Strong interpersonal and communication skills; both verbally and in writing.
  • The ability to demonstrate, active listening and customer care.

CORE COMPETENCIES:

  • Problem Solving – Identifies and analyzes problems in a systematic manner to ensure ticket resolution with root cause analysis in mind. Evaluates solutions and alternatives to support request resolution.
  • Customer Satisfaction – Provides and delivers professional, helpful, high quality service and assistance to ensure customer’s needs are met.
  • Results Driven – Performs work in a solutions focused manner.
  • Creativity & Innovation – Looks at situations with new approaches and encouraging new ideas.

GOALS FOR THIS ROLE:

  • Achievement of gross profit targets as outlined in Helixstorm sales compensation plans
  • On assignment of leads follow up within four hours of initial assignment.
  • All opportunities are properly managed and identified in Helixstorm CRM systems.

ESSENTIAL PHYSICAL AND MENTAL REQUIREMENTS:

The Senior Account Manager is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile 75%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Compensation:

Combination of base + commission

Experience:

Mid-level

Location:

Temecula, CA 92590

APPLY NOW

See what Companies are saying about Helixstorm

Road Runner Sports

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“We have peace of mind knowing city staff has a place to go at all times to address their needs and make sure they can get back to the work they need to do and be as efficient as possible."

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"Helixstorm is the ideal IT partner for us. They helped scale our fast-growing agency seamlessly, taking technology management off our hands. They handle everything with professionalism, deep expertise and stellar customer service."

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