Careers

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

• Tech Playground – If you love technology, you are home
• Flexible schedule – It’s all about work/life balance. Both get demanding
• Healthy Competition – Table Tennis Tournaments
• Excellent health benefits – Great options, coverage, and contribution
• Team events – Quarterly celebrations, conferences, team lunches, and happy hours
• Free fare – Unlimited snacks, drinks, healthy food, and such

Summary

The Technical Project Manager is responsible for ensuring that assigned projects are completed on a mutually agreeable schedule with Helixstorm customers, while also ensuring that the profitability of projects aligns with company goals upon completion. The Technical Project Manager is responsible for the successful scheduling, coordination, control, and completion of assigned projects using Helixstorm tools and systems.  The range of assigned projects will include one-time professional services projects as well as the onboarding of managed services customers; the duration of the projects can be just a few hours or span multiple months.  The Technical Project Manager will also have a responsibility to deeply understand the current Helixstorm project delivery methodology and make enhancements to the model to improve efficiencies.

Key Elements of the Role

The primary responsibility of the Technical Project Manager is the successful delivery of assigned projects.

Additionally:

• Review sales and/or documents related to specific work efforts to understand the scope of the project.
• Develop a clear understanding of Helixstorm employee and contractor skill sets as well as the cost of the various resources to align the right resource to the right activity in the most profitable manner.
• Perform the necessary activities within Helixstorm systems to track project activities, budget, and schedule. Regularly update the project management systems to provide clear insight into the health and status of each assigned project.
• Communicate with all parties related to the project or work effort to ensure customer satisfaction upon completion. Ensure the objectives and requirements are clear and agreed upon by all team members and customers. Use survey tools at completion to validate customer satisfaction.
• Conduct effective agenda-driven internal and customer-facing meetings in relation to assigned projects. Project meeting cadence should align with the complexity of the work effort.
• Coordinate the receipt of equipment is applicable to successfully deliver the project. Ensure that work effort is not scheduled until all required components are in Helixstorm or customer possession.
• Supervise assigned project resources to include scheduling, prompt time entry, training on project methodology, and employee development.
• Ensure that risks are identified, communicated, and mitigated in the delivery of projects through the various phases and deployment into production.
• Manage change in scope or work effort associated with projects. Use prudence in determinination if the change warrants additional billing. If necessary create a deliver change orders to customers for review and approval.
• Manage all work as ConnectWise system timely and proficiently to include the review and approval of your project resources service tickets and associated time entry; validate that on a weekly basis each project resource has logged all time on the project(s).
• Coordinate with finance on the billing of projects based on phases, stages, and/or completion of the overall work effort.
• Maintain system documentation as needed to support clients; continuously review documentation to ensure it is relevant to current client support requirements.
• Create and maintain documentation related to the Helixstorm project delivery methodology; perform training as needed on the delivery methodology with new Helixstorm team members.
• Additional duties and projects as assigned.

Experience and Background Required

• BA/BS, preferably in computer science or related field or equivalent.
• 5 years of experience of the delivery of technical projects in a fast-paced environment.
• 5 years of supervisory experience of technical resources
• Current and/or in progress PMI certification
• Basic understanding of technology systems including networking, virtualization, server systems, and security infrastructure.
• Excellent organizational skills; enthusiasm for multi-tasking.
• Strong interpersonal and communication skills; both verbally and in writing. The ability to demonstrate, active listening and customer care.
• Technical awareness; the ability to match resources to technical projects appropriately.
• A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs.

Core Competencies:

• Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, and evaluates solutions and alternatives, resulting in making effective recommendations.
• Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customers’ needs are met and exceeded.
• Results Driven – Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
• Creativity & Innovation –Looks at situations with new approaches, encouraging new ideas resulting in quicker and more effective customer resolutions.

• Leadership – Inspire and develop a team of individuals to meet and or exceed established goals and directives. Motivates and guides employees through the work process and builds morale.
• Negotiation – Negotiate with others in a manner that allows all parties to be heard. Uses problem solving and bargaining as needed in the process to create a positive outcome for all parties. 
• Conflict Management – Ability to limit the negative aspects of conflict while subsequently increasing the positive outcomes. Focus on enhancing the learning and group outcomes when conflict does occur.

Essential Physical and Mental Requirements

• Physical: Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 15 lbs.
• Sensory: Must be able to hear, read, write and speak clearly to effectively communicate in person and via telephone.
• Mental: Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Mid-level

Education:

Bachelor’s

Location:

Irvine, CA

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

• Tech Playground – If you love technology, you are home
• Flexible schedule – It’s all about work/life balance. Both get demanding
• Healthy Competition – Table Tennis Tournaments
• Excellent health benefits – Great options, coverage, and contribution
• Team events – Quarterly celebrations, conferences, team lunches, and happy hours
• Free fare – Unlimited snacks, drinks, healthy food, and such

SUMMARY

The Client Success Manager is responsible to ensure that assigned managed services clients are satisfied with the contracted services they are receiving from Helixstorm.  The Client Success Manager is the primary point of contact for the customer and their advocate, while simultaneously balancing the profitability of each managed services agreement with Helixstorm profitability targets. This role will work in partnership with the sales team on potential new business opportunities in each of the assigned accounts.

Key Elements of the Role

The primary responsibility of the Client Success Manager is to successfully manage assigned accounts with the primary focus of preserving recurring revenue for Helixstorm.  The Client Success Manager plays a vital role to ensure our customers are satisfied with our services, people, and processes.

Additionally:

• Create and present documentation that demonstrates the value Helixstorm provides to the customer. This can range from strategy overviews, technology roadmaps, and budgets to health reports on specific aspects of managed infrastructure.
• Function as an advocate for the customer and be their voice to Helixstorm. Represent their needs and feedback to Helixstorm management, as necessary. Use customer feedback to identify opportunities for improvement of Helixstorm service and support uniformly across all customers.
• Demonstrate a high-level understanding of the business operations of assigned accounts. Suggest solutions to gain operational efficiency through the application of technology. Security is a key requirement of all proposed solutions. Leverage solutions from Helixstorm partners and technology standards when proposing solutions.
• On a monthly basis, the Client Success Manager will review all invoices being generated by Helixstorm for managed services agreements to ensure the accuracy of billing in relation to overages and/or credits.
• Make recommendations on improvements to systems that support the client’s business operations.
• Function as the IT Manager and/or Director for a customer or partner with their internal IT Staff as appropriate on an account-by-account basis with an objective of achieving trusted advisor status.
• Participate in the change management process and approvals within assigned accounts in partnership with the customer as needed when a change can impact their business operations.
• Conduct regularly scheduled meetings with managed services customers to review the health of their systems and gather their perspectives on the services provided. Allow the customer an open forum to be heard and voice any concerns they may have.
• In the event of an outage or systems failure. Present post-mortems to clients as necessary including a demonstration of how Helixstorm has made changes to reduce the likelihood of a similar event.
• Work with Helixstorm leadership, develop and continuously improve internal and customer-facing business processes to enrich the customer and/or end-user experience, improve staff effectiveness, and create economies of scale and engagement profitability.
• Encourage and work with individual employees to develop and add new processes or evolve existing processes, as necessary.
• Manage customer expectations in relation to services agreements as it relates to in and out-of-scope services.
• Maintain awareness of Helixstorm partner product lines and service offerings.
• Manage your work in ConnectWise timely and proficiently to include your own time spent on customer management activities;
• Ensure work activities align with longer-term Helixstorm goals and objectives; properly prioritize tasks to meet customer expectations and sales commitments.
• Additional duties and projects as assigned.

Experience and Background Required

• BA/BS, preferably in computer science or a related field or equivalent.
• 5 years of experience in an IT leadership role and/or similar Service Delivery Management role in a fast-paced environment.
• Basic understanding of technology and trends in the technology market.
• Excellent organizational skills; enthusiasm for multi-tasking.
• Strong interpersonal and communication skills; both verbally and in writing. The ability to demonstrate, active listening and customer care.

Core Competencies:

• Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, and evaluates solutions and alternatives, resulting in making effective recommendations.
• Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customers’ needs are met and exceeded.
• Results Driven – Creates and drives a culture that is solutions focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
• Creativity & Innovation –Looks at situations with new approaches, encouraging new ideas resulting in quicker and more effective customer resolutions.
• Negotiation – Negotiate with others in a manner that allows all parties to be heard. Uses problem-solving and bargaining as needed in the process to create a positive outcome for all parties. 
• Conflict Management – Ability to limit the negative aspects of conflict while subsequently increasing the positive outcomes. Focus on enhancing the learning and group outcomes when conflict does occur.

Goals for this Role

• Ensure that Helixstorm retains 100% of its current and future managed services revenues for assigned accounts and/or agreements with the exception of those events outside of control, for example, the merger or acquisition of clients.
• Any singular recurring agreement gross profit will be 40% or greater on a trailing ninety-day period.
• The blended agreement gross profit will be 50% or greater on a trailing ninety-day period to align with company profitability targets.
• Managed Services Onboarding to be completed within the mutually agreed upon timeline between Helixstorm and the customer in partnership with a Helixstorm Technical Project Manager.

Physical Demands

The Client Success Manager is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl.  Vision abilities required by this job include close and far vision.  Ability to, operate a computer keyboard and lift equipment.  Will have exposure to glare from a computer. Must be able to lift 25 lbs. and travel via automobile 75%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Mid-level

Education:

Bachelor’s

Location:

Irvine, CA

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

Helixtsorm is a dynamic, growing provider of a broad range of IT infrastructure managed and professional services to customers in California and nationally. Founded 15 years ago, we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, whatever the unique circumstances, Helixstorm is there to help our customers leverage the best engineering available in the market. And that commitment to customers is matched with an unwavering commitment to our people, our team, our family. In this quasi post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining focusing on success and balancing your individual needs related to life and family.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

• Tech Playground – If you love technology, you are home
• Flexible schedule – It’s all about work/life balance. Both get demanding
• Healthy Competition – Table Tennis Tournaments
• Excellent health benefits – Great options, coverage, and contribution
• Team events – Quarterly celebrations, conferences, team lunches, and happy hours
• Free fare – Unlimited snacks, drinks, healthy food, and such

Summary

The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of house-assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with the core capabilities of Helixstorm from a services delivery capability. The Senior Account Manager will at all times present themselves professionally to Helixstorm prospects and customers.

Key Elements of the Role

The primary responsibility of the Senior Account Manager is the achievement of gross profit targets further outlined in the Helixstorm Sales Compensation Plan.

Additionally:

• Actively engage in internal company meetings; be prepared to present the current sales pipeline in a concise and consistent manner during sales meetings.
• Ensure a high level of responsiveness, communication, and professionalism with Helixstorm customers in all interactions.
• Assigned leads should be contacted within four hours of the lead assignment; all details of the initial meeting will be clearly detailed in CRM systems. Diligently follow up with assigned leads on an appropriate cadence to develop opportunities within the prospective account.
• Maintain an accurate and regularly updated sales pipeline from identification of the opportunity through close; be cognizant of the drivers in the various opportunities to determine appropriate sales stage for each opportunity.
• In prospecting activities quickly identify those engagements that fall outside of Helixstorm core capabilities. As appropriate refer such opportunities to strategic partners of Helixstorm.
• Draft accurate and competitive proposals using the appropriate Helixstorm sales tools in collaboration with the services team. Statements of work will be created on Helixstorm standard templates. Statements of work will have a concise business value statement and summary of the services to be provided.  All procurement-related quotes will have accurate pricing and costs included in the quote.
• Attend all recurring meetings with managed services clients that are chaired by the Technical Account Manager; participate in such meetings by actively listening for opportunities to improve client’s business with the use of technology and Helixstorm services.
• Continuous development of technical sales knowledge based on the direction of immediate supervisor. As necessary, the Senior Account Manager will attend Helixstorm partner training and take all necessary certification tests to maintain good standing in various partner programs.
• Additional duties and projects as assigned.

Experience and Background Required

• Five years of direct selling experience of technical managed services and professional services.
• Excellent organizational skills; enthusiasm for multi-tasking.
• Strong interpersonal and communication skills; both verbally and in writing.
• The ability to demonstrate, active listening and customer care.

Core Competencies:

• Problem Solving – Identifies and analyzes problems in a systematic manner to ensure ticket resolution with root cause analysis in mind. Evaluates solutions and alternatives to support request resolution.
• Client Satisfaction – Provides and delivers professional, helpful, high quality service and assistance to ensure customer’s needs are met.
• Results Driven – Performs work in a solutions focused manner.
• Creativity & Innovation – Looks at situations with new approaches and encouraging new ideas.

Goals for this Role

• Achievement of gross profit targets as outlined in Helixstorm sales compensation plans
• On assignment of leads follow up within four hours of initial assignment.
• All opportunities are properly managed and identified in Helixstorm CRM systems.

Essential Physical and Mental Requirements

The Senior Account Manager is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and far vision.  Ability to, operate a computer keyboard and lift equipment.  Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile 75%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time

Senority Level:

Mid-level

Location:

Irvine, CA

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

At Helixstorm we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, Helixstorm is there to help our customers leverage the best engineering in the market. That commitment to customers is matched with an unwavering commitment to our people, our team – our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining a focus on success and balancing your individual needs related to life. Come join a team that will advance your career and help you find happiness in and out of work.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

• Tech Playground – If you love technology, you are home
• Flexible schedule – It’s all about work/life balance. Both get demanding
• Healthy Competition – Table Tennis Tournaments
• Excellent health benefits – Great options, coverage, and contribution
• Team events – Quarterly celebrations, conferences, team lunches, and happy hours
• Free fare – Unlimited snacks, drinks, healthy food, and such

Summary

• Remote opportunity for a Senior Systems Engineer
• 7+ years supporting and working hands-on in an IT engineering role for a mid-size business
• Experience working in consulting, professional services, or managed services provider preferred
• Knowledge and experience in Microsoft technologies including operating systems, servers, security operations, backup management, Azure
• Knowledge of networking and storage

The primary responsibilities of the Senior Systems Engineer are:

• Resolve incidents and issues that are escalated from our Service Desk
• Assist in the implementation of projects that fit your skill sets.
• Reviewing, remediating, and escalating server and network events generated by monitoring tools.
• Performing regular maintenance tasks on managed devices to include firmware updates and patching of operating systems
• Perform network and systems administration tasks in support of customer requirements
• Coordinate with internal resources as well as third party providers to resolve issues as needed
• Respond to incidents and issues that require engineering escalation in support of and required to meet customer objectives.
• Exercise sound judgment while solving technical issues presented by Helixstorm clients
• Additional duties and projects as assigned.

Experience and Background Required

• Bachelor’s Degree in Information Technology/Computer Science or equivalent.
• Seven years of hands-on experience administering either a Microsoft and/or VMware computing environment with the recent support of Microsoft Offce365 and/or Azure deployments.
• Current Microsoft Certified Systems Engineer and/or Equivalent Certifications.
• Excellent organizational skills; enthusiasm for multi-tasking.
• Strong interpersonal and communication skills; both verbally and in writing.
• The ability to demonstrate, active listening and customer care.

Physical Demands:

The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Job Type:

Full-time

Compensation:

$125,000 – $145,000 DOE

Experience:

Full-Time

Location:

Irvine, CA

APPLY NOW

WHY WORK HERE?

Looking for a career with a higher purpose that you feel more connected to?

At Helixstorm we pride ourselves on an always-deliver core value. Whatever the challenge, whatever the requirement, Helixstorm is there to help our customers leverage the best engineering in the market. That commitment to customers is matched with an unwavering commitment to our people, our team – our family. In this quasi-post-COVID world, where things are starting to find a new normal, we work to give our employees flexibility and sensitivity to any of life’s circumstances. You will not find a team environment that does a better job of combining a focus on success and balancing your individual needs related to life. Come join a team that will advance your career and help you find happiness in and out of work.

Our mission is to: BRING VALUE TO YOUR LIFE AND OTHERS

We focus on enjoying life by ensuring each member of our internal team is aligned with their personal and career goals, learning every day and thriving in our culture. This results in an atmosphere where everyone enjoys their daily work. With a strong, productive and happy internal team, we are able to add value to our client’s lives and help support and grow their business to new levels.

PERKS

• Tech Playground – If you love technology, you are home
• Flexible schedule – It’s all about work/life balance. Both get demanding
• Healthy Competition – Table Tennis Tournaments
• Excellent health benefits – Great options, coverage, and contribution
• Team events – Quarterly celebrations, conferences, team lunches, and happy hours
• Free fare – Unlimited snacks, drinks, healthy food, and such

The Service Desk Technician is part of a team responsible for serving as the first point of contact for customers inquiring about technical service requests either over the phone or through email in a professional and timely manner. This relates to all technology to include workstations, servers, printers, networks, and vendor-specific hardware and software.

Key Elements of the Role

Being on the front line of our Service Desk team, this role requires the necessary technical skills to understand and fix the day to day computer and network issues, coupled with the ability to exhibit a friendly customer-focused attitude both in person and on the phone. Additionally, you will:

• Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Support and facilitate disaster recovery solutions.
• Deliver technical support as the network level: WAN and LAN connectivity, routers, firewalls and security.
• Provide remote access solution implementation and support: VPN Terminal Services, and Citrix.
• Review and report on the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Maintain system documentation and review in ConnectWise system.
• Communicate with customers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Build effective rapport with customers by understanding their IT needs and providing effective resolutions to challenges and concerns.
• Identify and resolve root cause customer issues.
• Continually strive to improve customer service, perception and overall customer satisfaction.
• Promote fast and efficient solutions to customer requests.
• Escalate service requests that require engineer-level support in a timely manner.
• Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions.
• Clearly walk the customer through the problem-solving process.
• Enter all work as service tickets into ConnectWise system timely and proficiently.
• Additional duties and projects as assigned.

Experience and Background Required

• BA/ BS, preferably in computer science or related field or equivalent.
• One year of experience providing IT support in a Microsoft Windows environment.
• Developed understanding of operating systems, business applications, printing systems, and network systems.
• Excellent organizational skills; enthusiasm for multi-tasking.
• Strong interpersonal and communication skills, both verbally and in writing. The ability to demonstrate active listening and customer care.
• Technical awareness; the ability to match resources to technical issues appropriately.
• A solid understanding of the organization’s key services and proactively seeking ways to meet customer needs to provide positive resolution.

Core Competencies:

• Problem Solving – Identifies and analyzes problems, sorts through information to identify accuracy, evaluates solutions and alternatives, resulting in making effective recommendations.
• Customer Satisfaction – Provides and delivers professional, helpful, high-quality service and assistance to ensure customer’s needs are met and exceeded.
• Results Driven – Creates and drives a culture that is solutions-focused, builds cooperation, encourages teamwork, and resolves conflict effectively.
• Building Coalitions – Builds partnerships, collaborating and leveraging team talent to meet and exceed team and company goals. Works with other departments, contractors, and staff to ensure excellent customer service.

Goals for this Role

• To provide the best customer experience by resolving issues timely and professionally.
• To ensure accurate tracking of customer requests.
• Effectively communicate escalate customer issues to team and leader.

Essential Physical and Mental Requirements

• Physical: Must be able to sit for a number of hours, climb stairs, walk to other workstations and equipment, and do repetitive motions when using equipment such as a telephone, calculator, or computer. Must be able to lift 25 lbs.
• Sensory: Must be able to hear, read, write and speak clearly to effectively communicate in person and via telephone.
• Mental: Must be able to perform complex or varied tasks; effectively influence or redirect staff on a consistent basis; ability to understand directions; make generalizations, evaluations, or decisions without immediate supervision; accept and carry out responsibilities.

Job Type:

Full-time

Compensation:

$22.00 – $30.00 hourly DOE

Experience:

Entry-level

Location:

Irvine, California

APPLY NOW