Managed It Support Case Study
We were at a crossroads. We could hire an IT manager or look to a firm with a broader knowledge base that could assist us moving forward.
JEFF WYMAN, CITY OF MENIFEE
Are you prepared for your IT department to leave?
After the city of Menifee’s IT manager resigned, the city was left with no documentation or insight into its IT infrastructure — and no one to manage it.
“We were at a crossroads,” said Acting Assistant City Manager Jeff Wyman. “We could hire an IT manager or look to a firm with a broader knowledge base that could assist us moving forward.”
But the city of Menifee didn’t have time to recruit a new IT manager and go through the lengthy process of hiring a new city employee. The team wanted a firm that could start immediately, identify and remedy critical issues and provide ongoing maintenance.
Partnering With Helixstorm for Ongoing IT Support and Upgrades
After evaluating local partners, the city of Menifee selected Helixstorm for ongoing IT support and to update the city’s infrastructure.
After an initial audit, Helixstorm identified and outlined a plan to resolve the following issues:
Ongoing maintenance is critical to a healthy, well-oiled IT environment. Outdated patches or security vulnerabilities could quickly put the city out of commission.
With only one IT staff member, users needed a dedicated support team to go with day-to-day IT issues. The city of Menifee needed peace of mind that its systems were updated and secured and user issues could be quickly resolved.
Partnering with Helixstorm for managed IT services gave the city’s IT environment the constant attention and support it needed to keep employees productive and information secure.
Helixstorm took over the following maintenance tasks for the city:
To streamline the issue resolution process, Helixstorm also developed a ticketing system for everyday fix-it items so the city of Menifee could track and proactively fix user issues.
Now, city of Menifee employees have access to a staff of people when issues arise — instead of one or two team members who are focused on other IT priorities. Users have a dedicated place to report issues and get an immediate response.
“We have peace of mind knowing city staff has a place to go at all times to address their needs and make sure they can get back to the work they need to do and be as efficient as possible,” Wyman said.