Managed IT Support
Services

Trusted Managed IT Support And Consulting

For Southern California Businesses.

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We Align Technology With Your Business Goals To Support A Future-Proof Strategy.

Modern businesses have a lot of responsibility weighing on them.

New rules and regulations are cropping up daily. The sheer amount of data at our fingertips is exploding. And the increasingly competitive market threatens to dethrone businesses who can’t keep up.

With all of the uncertainty looming ahead, how do you decide whether to embrace change or stay the course when it comes to your information technology systems?

Ease your worries. Future-proof your business with managed IT services from Helixstorm.

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The project went exactly as planned — better even. We hit all the goals we were aiming for, and we’re already experiencing a significant return on the investment. Helixstorm was great to work with because they understood our business goals and what we needed to grow from a technology perspective. We knew we could trust them to do everything – from the hardware to the software to the planning.

Peter McAneny

What is Managed IT Services, Anyway?

The preferred method of IT Support

Managed IT services is the practice of outsourcing your IT support to another company. Instead of investing in costly infrastructure, staff and technology, you hire a managed services provider (MSP) to do the heavy lifting for you.

You get access to a team of technical experts with decades of experience — at a fraction of the cost.

MSPs have become the preferred method of support for businesses of all sizes, from startups to Fortune 500 companies. They provide a sophisticated level of support, proactive maintenance and security that most businesses can’t afford themselves.

Managed IT services offer advantages over hiring an in-house team:

  • Controlled Costs
  • Decreased Downtime
  • Greater Security Measures
  • Reduced Risk
  • Peace of Mind
  • Compliance Expertise

You Haven’t Seen Managed IT Services Done Like This

Now, we know what you’re probably thinking. Why would you shell out another monthly check for another company to fix your computers and keep your WiFi connected? Can’t you do that on your own? Or just pay for it as you need it?

But we’re not just another desktop support IT company.

We go beyond the break-fix model to address the systemic technology issues that are holding your business back. We’ll help you articulate and build an IT environment that actually makes sense for your business.
Plus, we make the process enjoyable, with clear objectives, real time reporting and a friendly, customer-service focused team you’ll love working with. (We guarantee your last IT guy didn’t do it like this.)

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Technology should be reliable

Helixstorm supports all of the technologies, devices, tools and processes that keep your organization running. From your sales department to human resources to operations, every person in your company relies on technology to do their jobs.

The last thing you want a server failure that halts business in its tracks. Or frustrating network issues that slow down your employees. It could be an outdated application that’s a risk to your business. IT snags are frustrating, and they can often take days or weeks to iron out when you don’t have the IT resources on hand to put out constant fires.

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Leave It To Us

So leave the complicated IT stuff to us. We bring a human touch and decades of experience to every partnership. The result? A clearly defined IT strategy that soothes your daily frustrations and secures your IT environment for years to come.

  • Human Touch
  • Future-Focused IT Strategy
  • Best-In-Class Software
  • 24/7 Proactive Maintenance
  • Secure Foundation
  • Stress-Free IT

What to Expect With Helixstorm Managed IT Services

We believe technology should always be an enabler that helps you reach your business goals.

At Helixstorm, we’re the technology AND business partner you need to keep your business relevant and secure. We provide our clients with a complete set of technical resources dedicated to helping them solve immediate challenges and plan for the future.

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We break down our managed IT services in three categories:

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Planning

Strategy and Program Management

We begin every relationship with a comprehensive audit to understand your current computing environment. Once we complete the audit, we present you with a document outlining our findings and recommendations for addressing gaps and risks.

  • Assigned executive sponsor
  • Assigned technical account manager
  • Initial network audit, analysis and recommendations
  • Regular strategy meetings

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Plumbing

Infrastructure Management and Technical Support

All the planning in the world won’t help you if you don’t have a solid foundation. Our Network Operations Center (NOC) proactively maintains and tunes your network to keep everything running in top shape.

  • Infrastructure management
  • Proactive system and software maintenance
  • Networking – local and remote support
  • Critical hardware, service and system monitoring

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People

Proactive and Reactive Support

Relationships are our top priority. You will be assigned a dedicated Technical Account Coordinator, a senior member of the Helixstorm team who will act as your primary point person and advocate for your success. You’ll also be supported by an experienced team of systems engineers and network professionals who provide 24/7 onsite and remote support.

  • Assigned account specialist
  • Ongoing account management
  • Help Desk
  • Remote/onsite break/fix support

Why Choose Helixstorm for Managed IT Support Services

“Do It Today (Not Tomorrow)” Philosophy

We have a proven track record of responding to emergencies and putting out (metaphorical) fires.

Response Time Objectives: We respond to all calls within 15 minutes, respond to all emails within one hour and respond to after-hours support calls within two hours.

Resolution Objectives: We resolve 85% of tickets within one hour from the moment we begin working on them. Across our entire customer base, 90% of tickets close on the same day.

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Relationships First

We aren’t interested in shallow customer service engagements. We take relationships seriously, and we want to get to know you and your business goals.

We put relationships first – That’s why we’ve worked with some of our clients for more than a decade.

Business-Minded

We solve your pressing tech issues, but we don’t tackle IT in a silo. We keep your business goals front and center to ensure we fix the problems that affect you every day. Technology is the fuel that gets you where you want to go.

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Future-Focused

Solving immediate tech issues will patch holes today, but a short-term solution doesn’t set you up for future success. We work with you to create a foolproof technology roadmap that serves your business now AND in the future.