Managed IT Support
Services

Trusted Managed IT Support And Consulting

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MANAGED IT SERVICES ARE THE PREFERRED METHOD OF IT SUPPORT FOR BUSINESSES LIKE YOURS

Managed IT services have become the preferred IT support method for businesses of all sizes, from startups to Fortune 500 companies. At Helixstorm, we provide a sophisticated level of support, proactive maintenance and security that most companies can’t afford to provide in-house.

At Helixstorm, we believe that there are Three Lines of Defense required to secure your business:

  • Managed Network Monitoring and Maintenance
  • User Education and Accountability
  • Backup as a Service (BaaS)

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First Line of Defense: Managed Network Monitoring and Maintenance

Managed network monitoring and maintenance protocols detect system vulnerabilities and deflect issues before they become problems. Helixstorm designs a custom managed IT support plan for your business using the following solutions:

  • Network security
  • Email security scans
  • Next-generation firewalls
  • Workstation security
  • Web content filtering
  • Penetration testing
  • Network micro-segmentation
  • Security information event management (SIEM)

  • Security Operations Center (SOC)
  • Email threat protection
  • Zero-day antivirus
  • Vulnerability scans
  • OS patching
  • Intrusion detection/protection systems
  • Email protection

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Second Line of Defense:User Education & Accountability

The best IT equipment and software in the world is meaningless without user education and accountability. We fortify your managed services plan with training and 24/7 support to protect your human layer from compromise.

  • Train users at all levels to identify and handle potentially harmful situations
  • Implement multi-factor authentication (MFA) wherever possible

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Third Line of Defense:Backup as a Service (BaaS)

Adding regular backups on top of your managed services plan will ensure the safekeeping of critical data. Disaster recovery protocols restore business continuity in case of power failures, ransomware, or natural disasters.

  • Best-in-class backup solutions
  • Network separation
  • Isolated Recovery Environment (IRE)

  • Immutable backups
  • Disaster recovery: RTO & RPO

HELIXSTORM’S MANAGED IT SERVICES ALSO INCLUDE:

24/7 Monitoring

24/7 Monitoring

Get round-the-clock monitoring and management that keeps your network configurations current and protects you from developing cybersecurity threats.

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Help Desk Support

Get faster ticket resolution with less downtime, more productivity and higher employee satisfaction.

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Risk & Compliance Management

Meet all industry-specific security requirements and compliance mandates, minimizing risk and giving you peace of mind.

Data Storage Management

Data Storage Management

Use cloud-based storage to improve scalability and flexibility, controlling costs for growing businesses.

Strategic Planning & Consulting

Strategic Planning & Consulting

Align your IT strategy, resources and projects with your business goals for best-in-class solutions.

Workstation Management

Workstation Management

Proactive maintenance on all managed computer workstations on a recurring schedule, based on manufacturer best practices.

TECHNOLOGY WE USE:

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azure
cisco
fortinet
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linux
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office 365
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What to Expect With Helixstorm Managed IT Services

At Helixstorm, we’re the technology AND business partner you need to keep your business relevant and secure. We provide our clients with a complete set of technical resources dedicated to helping them solve immediate challenges and plan for the future.

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Planning

Strategy and Program Management

We begin every relationship with a comprehensive audit to understand your current computing environment. Once we complete the audit, we present you with a document outlining our findings and recommendations for addressing gaps and risks.

  • Assigned executive sponsor
  • Assigned technical account manager
  • Initial network audit, analysis and recommendations
  • Regular strategy meetings

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Infrastructure Management and Technical Support

All the planning in the world won’t help you if you don’t have a solid foundation. Our Network Operations Center (NOC) proactively maintains and tunes your network to keep everything running in top shape.

  • Infrastructure management
  • Proactive system and software maintenance
  • Networking – local and remote support
  • Critical hardware, service and system monitoring

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People

Proactive and Reactive Support

Relationships are our top priority. You will be assigned a dedicated Technical Account Coordinator, a senior member of the Helixstorm team who will act as your primary point person and advocate for your success. You’ll also be supported by an experienced team of systems engineers and network professionals who provide 24/7 onsite and remote support.

  • Assigned account specialist
  • Ongoing account management
  • Help Desk
  • Remote/onsite break/fix support

Why Choose Helixstorm for Managed IT Support Services

“Do It Today (Not Tomorrow)” Philosophy

We have a proven track record of responding to emergencies and putting out (metaphorical) fires.

Response Time Objectives: We respond to all calls within 15 minutes, respond to all emails within one hour and respond to after-hours support calls within two hours.

Resolution Objectives: We resolve 85% of tickets within one hour from the moment we begin working on them. Across our entire customer base, 90% of tickets close on the same day.

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Relationships First

We aren’t interested in shallow customer service engagements. We take relationships seriously, and we want to get to know you and your business goals.

We put relationships first – That’s why we’ve worked with some of our clients for more than a decade.

Business-Minded

We solve your pressing tech issues, but we don’t tackle IT in a silo. We keep your business goals front and center to ensure we fix the problems that affect you every day. Technology is the fuel that gets you where you want to go.

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Future-Focused

Solving immediate tech issues will patch holes today, but a short-term solution doesn’t set you up for future success. We work with you to create a foolproof technology roadmap that serves your business now AND in the future.

SOLVE YOUR IMMEDIATE HEADACHES. BUILD YOUR TECHNOLOGY FUTURE.

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SUPPORTED

24/7 support, with fast response time and quick resolution.

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SECURE

Get peace of mind with a security-focused IT mindset and proactive monitoring.

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STRATEGIC

We go beyond break-fix and address the systemic issues holding you back from your goals.

GET STARTED WITH HELIXSTORM’S MANAGED IT SERVICES TODAY!

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