Managed IT services have become the preferred IT support method for businesses of all sizes, from startups to Fortune 500 companies. At Helixstorm, we provide a sophisticated level of support, proactive maintenance and security that most companies can’t afford to provide in-house.
At Helixstorm, we believe that there are Three Lines of Defense required to secure your business:
Managed network monitoring and maintenance protocols detect system vulnerabilities and deflect issues before they become problems. Helixstorm designs a custom managed IT support plan for your business using the following solutions:
The best IT equipment and software in the world is meaningless without user education and accountability. We fortify your managed services plan with training and 24/7 support to protect your human layer from compromise.
Adding regular backups on top of your managed services plan will ensure the safekeeping of critical data. Disaster recovery protocols restore business continuity in case of power failures, ransomware, or natural disasters.
Get round-the-clock monitoring and management that keeps your network configurations current and protects you from developing cybersecurity threats.
Get faster ticket resolution with less downtime, more productivity and higher employee satisfaction.
Use cloud-based storage to improve scalability and flexibility, controlling costs for growing businesses.
Align your IT strategy, resources and projects with your business goals for best-in-class solutions.
Proactive maintenance on all managed computer workstations on a recurring schedule, based on manufacturer best practices.
At Helixstorm, we’re the technology AND business partner you need to keep your business relevant and secure. We provide our clients with a complete set of technical resources dedicated to helping them solve immediate challenges and plan for the future.
We begin every relationship with a comprehensive audit to understand your current computing environment. Once we complete the audit, we present you with a document outlining our findings and recommendations for addressing gaps and risks.
All the planning in the world won’t help you if you don’t have a solid foundation. Our Network Operations Center (NOC) proactively maintains and tunes your network to keep everything running in top shape.
Relationships are our top priority. You will be assigned a dedicated Technical Account Coordinator, a senior member of the Helixstorm team who will act as your primary point person and advocate for your success. You’ll also be supported by an experienced team of systems engineers and network professionals who provide 24/7 onsite and remote support.
We have a proven track record of responding to emergencies and putting out (metaphorical) fires.
Response Time Objectives: We respond to all calls within 15 minutes, respond to all emails within one hour and respond to after-hours support calls within two hours.
Resolution Objectives: We resolve 85% of tickets within one hour from the moment we begin working on them. Across our entire customer base, 90% of tickets close on the same day.
We aren’t interested in shallow customer service engagements. We take relationships seriously, and we want to get to know you and your business goals.
We put relationships first – That’s why we’ve worked with some of our clients for more than a decade.
We solve your pressing tech issues, but we don’t tackle IT in a silo. We keep your business goals front and center to ensure we fix the problems that affect you every day. Technology is the fuel that gets you where you want to go.
Solving immediate tech issues will patch holes today, but a short-term solution doesn’t set you up for future success. We work with you to create a foolproof technology roadmap that serves your business now AND in the future.
24/7 support, with fast response time and quick resolution.
Get peace of mind with a security-focused IT mindset and proactive monitoring.
We go beyond break-fix and address the systemic issues holding you back from your goals.