Managed Services Support Case Study
Helixstorm is the ideal IT partner for us. They helped scale our fast-growing agency seamlessly, taking technology management off our hands. Whether it was a larger project like migrating email platforms to daily support tasks like onboarding new employees or tech support, Helixstorm handles everything with professionalism, deep expertise and stellar customer service.
ERIN DOHERTY, MARKETING DIRECTOR
Before working with Helixstorm, Human had their CRO Director playing double duty as part-time IT support. However, as they doubled in size and revenue year over year, they needed to ensure that their IT could scale with their growing business needs.
Human’s part-time remote workforce and many disparate cloud applications began presenting unique IT challenges to the team. They needed a technology solution that could guarantee network security and support their growing team of employees. Human also needed to migrate resources to a new email platform to simplify collaboration and document sharing.
Partnering with Helixstorm for Ongoing IT Support
After evaluating vendors, Human partnered with Helixstorm to manage their IT needs. Helixstorm started by performing a comprehensive audit of Human’s network.
Following the audit, they identified some key gaps and outlined recommendations to bring Human’s network up to their IT best practice standards.
By partnering with Helixstorm for managed IT services, the agency would finally have the level of IT support it needed to continue scaling the business without disruption.
Helixstorm Currently Manages the Following IT Support Tasks for Human:
Helixstorm also seamlessly migrated the agency’s cloud and email platform from Office 365 to G Suite to improve online collaboration and streamline remote work.
Now, Human’s IT infrastructure is fully up to standards and maintained by Helixstorm to ensure company information is secure and systems are running smoothly. Human’s employees have a technical support team they can rely on to solve IT issues fast and prevent interruptions in productivity.