Managed IT Services for Riverside Businesses

Proactive IT Support for Riverside Companies

Tired of feeling like your IT is working against you? Wasting time and money dealing with IT services instead of running your business?

IT should be your greatest asset, not a liability. Let Helixstorm help. 

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Solve Your tech headaches with Helixstorm’s Riverside it support

Are you constantly struggling with your Wi-Fi? Slow computers? Dealing with the same IT issues over and over again? Wasting time trying to solve technical problems with no real, lasting solution? There’s an easier path to better IT support.

Get a Network Assessment

Alleviate the stress and risk of unmanaged IT

Scale confidently and cost-effectively

Protect your business from unexpected downtime

We track metrics that matter so you always know what’s happening with your IT. Here’s what our Riverside managed IT services clients typically see:

Issues Resolved on First Contact
Avg. Ticket Response Time
Avg. Resolution Time
System Uptime

The helixstorm difference

At Helixstorm we pride ourselves on our technical expertise and customer service. Here’s where we shine compared to other IT companies:

Transparent, Data-Driven IT Support

Finally understand what’s happening with your IT. We map out every device, server and computer to get a clear picture of the of your IT environment’s health. Armed with that info, our team of engineers can monitor, diagnose and resolve IT issues quickly (and prevent problems before they start). You’ll receive a detailed monthly report with vital data on your IT system, including performance trends, analysis and vulnerability information, so you know exactly where you stand.

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CIO-Level IT Consulting & Strategy

Is your IT environment hindering or helping your business? Our expert team will leverage your current IT environment and budget to create strategic one, two and three-year plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals. Plus, we’ll meet with you quarterly to go over your IT strategic plan and what you need to support your business.

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Benefits of Riverside IT Support and Managed Services

  • Reduced Costs and Predictable Budget

    No confusing, fluctuating costs. Our services are all-inclusive for a flat, simple per-user fee. Easily budget your monthly IT costs with our straightforward prices. Plus, we allocate five percent of your monthly fee for any ongoing projects outside of your managed services.

  • Added Technology Expertise & Extended IT Team

    Even with an in-house IT person, IT departments can still be understaffed. With Helixstorm IT support, you get access to a team of highly specialized engineers supporting your business for whatever, project, issue or solution you need assistance with. Managed services provides the best of both worlds — highly qualified IT support at a fraction of the price.

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How Riverside Managed IT Services Works

Assess Your Network

We’ll start off with a thorough inventory of your IT environment to evaluate where your data is at risk, how to reduce technology costs and improve your environment.

Prioritize Your Technology Needs

Based on your needs, we’ll create one, two and three-year strategic technology plans that fit your budget and goals.

Gain an Ongoing IT Consultant and Partner

With monthly IT health reports, quarterly technology meetings and a team of engineers overseeing your account, you’ll have IT support at every level of your business.

Our Customer Service Philosophy: Do It Today, Not Tomorrow

Your IT problems shouldn’t take hours or days to fix. At Helixstorm, 85% of tickets are resolved within one hour from the moment we begin working on your support ticket. 90% of IT support tickets are closed the same day.

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Riverside IT Support Services

Here’s how our managed IT services plans can help solve your IT headaches.

24/7 Monitoring & Support

Our advanced monitoring system proactively manages your network whether you’re working, sleeping or vacationing on the sandy beaches of Hawaii.

IT Help Desk Services

With remote and onsite support for Riverside businesses, we’ll be there when and where you need it.

Strategic Planning

Receive an Executive Sponsor and Technical Account Manager who will meet with you in regularly on your future IT strategy and any specialized projects.

IT Compliance

Regulatory compliance is a fundamental component of IT.

We’ll help you understand and comply with your industry’s requirements.

Cyber Security

Receive ongoing patch management, licenses and anti-virus software updates.

Business Continuity

Regular backups of all server data, customized data retention policies and a business continuity plan to keep operations up and running in the event of a disaster.

IT Support Riverside FAQ

An MSP like Helixstorm takes full or partial responsibility for managing your IT infrastructure on an ongoing basis. Instead of reacting to problems after they happen, we monitor, maintain, and secure your systems proactively. If your team is losing time to tech issues, your data isn’t properly backed up, or you’re unsure about your cybersecurity posture, an MSP is likely a smart investment.

Helixstorm partners with small and mid-sized businesses across a wide range of industries, including healthcare, manufacturing, professional services, hospitality, and technology. Whether you’re a startup needing scalable IT or an established company requiring compliance support, our solutions are tailored to fit your specific environment.

Helixstorm offers a comprehensive suite of services including 24/7 managed IT support, cybersecurity and threat detection, Microsoft 365 and Azure cloud management, managed backup and disaster recovery, help desk services, and professional IT consulting. We can act as your entire IT department or supplement your existing team through co-managed IT.

Absolutely. Our co-managed IT services are designed specifically for businesses that have in-house IT staff but need additional resources, specialized expertise, or after-hours coverage. We fill the gaps without stepping on toes, acting as an extension of your existing team.

Pricing is based on the size of your organization, the services you need, and your current IT environment. Most clients find that partnering with Helixstorm costs significantly less than hiring even a single full-time IT employee  while getting access to an entire team of specialists. Contact us for a custom quote or free network assessment.

The easiest first step is booking a meeting or requesting a free network assessment. Our engineers will evaluate your current setup, identify any vulnerabilities or inefficiencies, and recommend a plan tailored to your Riverside business with no obligation to commit.

Case Study: O’Neill

Discover how Helixstorm resolved performance and security issues, reduced time-intensive server maintenance and implemented disaster recovery for O’Neill.

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See What Other Companies Say About Helixstorm

“Helixstorm helped us design and implement our virtual computing infrastructure. Their ‘best practice’ methodology helped us gain the availability we needed to deliver our applications to our clients. Helixstorm has a depth of expertise deploying total virtualization environments. We are now able to provide redundancy to our critical business application and storage on demand through thin-provisioning.”

Network & Security Assessment

This assessment evaluates:

  • Specific vulnerabilities that put your data at risk
  • Recommendations to improve your network speed
  • SWOT analysis to identify strengths, threats and opportunities
  • A management plan to put these recommendations into action
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