We act as your dedicated internal IT department, combining enterprise-grade infrastructure expertise with a proactive, security-first approach that keeps your operations secure, efficient, and always moving forward. Here’s what that looks like in practice.
We track our service desk performance over a trailing 90-day period, held to strict SLAs.
When your employees have an IT problem, they get a resolution, not a ticket number and a waiting game.
Most providers install antivirus software and call it a day. Helixstorm takes a fundamentally different approach: security is integrated into every layer of our managed services through our Three Lines of Defense model.
Our proprietary Security and Operations Appliance (SOA), combined with AI-driven endpoint protection via SentinelOne, proactively monitors and stops threats before they reach your network.
Human error causes most breaches. We deploy continuous security awareness training and simulated phishing attacks, turning your staff into a genuine human firewall.
Ransomware-proof, immutable backups paired with tested Disaster Recovery plans ensure that even in the worst-case scenario, your data is recoverable and your business keeps running.
Not all IT providers are created equal. If you’re evaluating proposals, here’s what the difference actually looks like:
Security is a paid add-on tier. You typically get basic coverage by default.
Three Lines of Defense built into every plan: threat detection, staff training, and ransomware-proof backups.
Quarterly reports, if that. No forward-looking budget visibility.
12-month budget forecast with hardware lifecycle planning and vendor contract tracking.
You find out something’s wrong when it breaks.
Real-time health score dashboard with active alerts and risk identification, so you always know where you stand.
Annual or quarterly check-ins with a generic account rep.
Dedicated Service Delivery Manager driving your long-term IT roadmap, budget planning, and business alignment.
Proactive in name, often reactive in practice.
Secure, then serve: security and strategy built in from day one, not layered on after.
The traditional break/fix IT model has a fatal flaw: your provider makes money when your business is failing. Helixstorm operates on a flat-rate monthly model — which means we absorb the risk and are financially motivated to keep your uptime at 100%.
We patch and monitor your systems continuously, preventing problems before they surface.
Talk to a real person from 3:00 AM to 6:00 PM PT, with 24/7 emergency response.
When it comes to cybersecurity, “we’ll get back to you” isn’t a strategy—it’s a liability. We act fast to keep you secure.
Let’s talk about what a true IT partnership looks like for your business.
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