What Does a Telecom Managed Services Provider Do?

If managing your telecom services has become more than you bargained for, we feel your pain. Juggling contracts, billing, legacy equipment, user issues and changing technologies can cause priority conflicts your business isn’t prepared to handle.

Telecom and internet technologies have become a burden on many companies. Rather than being focusing on core business needs, IT professionals already laden with complex day-to-day issues become saddled with undue responsibilities and steep learning curves. Could telecom support services be the solution you’re looking for?

It’s easy to say that managed service providers “save you time and money” — but how? Today we’ll look at the many functions of telecom managed services and how they can help your business thrive.


Do you have an overarching strategy for your telecom services, budgets and equipment? Without high-level goals or direction, projects can stall, and telecom costs can quickly spiral out of control. Piecemeal options that do not integrate seamlessly create roadblocks to maintaining cohesive solutions.

A telecom managed services provider can help plan a strategy that takes your short- and long-term goals into account. It can offer you an unbiased assessment of your current plan and provide you with suggestions to help you achieve your proof of concept and business objectives.


If you’ve ever reviewed a telecom contract and felt your eyes glaze over, you’re not alone. 

Telecom contracts list every service, circuit, router, and phone line your business uses. How do you know you’re getting the best deal, and how do you know what quality of service they guarantee? 

An experienced telecom management company knows precisely what they’re looking at. They can spot areas of improvement, enforce service level agreements (SLAs) and find hidden cost savings that may have escaped you. 


Do you keep track of all your equipment, including serial numbers, locations, and purchase dates for lifecycle management, depreciation schedules and obsolescence? Maintaining a comprehensive telecom inventory database maximizes operational efficiency by controlling shrinkage and providing a starting point for new equipment procurement. 


Telecom issues often fall to your IT department to manage. While telecom falls under the general umbrella of “technology,” are your IT personnel experienced or knowledgeable about it? While some aspects of IT and telecom co-mingle, there are many more aspects that are more like apples and oranges.

Your IT department has enough on their hands, and they’re not necessarily subject matter experts on telecom. Don’t rely on them for your telecom technical support issues too! A dedicated telecom support team addresses equipment or connectivity issues promptly, minimizing downtime and keeping employees working.

Outsourcing your telecom support issues to telecom experts gives your IT department a break from dealing with problems that are out of their realm. It also allows them to focus on what they do best: manage your computer network and systems.


Have your telecom projects stalled in the past due to a lack of management or oversight? Having a team of telecommunications experts on your team helps control missed deadlines, cost overruns and supplier delays, keeping communications projects on spec.


Whether you’re interested in a company-wide cell phone plan, SoftPhone technology, investing in telecom equipment and services is an expensive proposition. How do you know if you’re getting the best deal on the equipment you need? 

Telecom professionals rely on their experience and strong vendor relationships to ensure you’re getting the equipment and services you want from accredited providers at the right price.


Telecommunications systems must be monitored constantly to maintain connectivity and operational uptime. Telecom managed services companies optimize your communications infrastructure to minimize downtime and remediate problems on your behalf.


While your business should have a disaster recovery plan in place, telecom has a distinct role in disaster recovery and business continuity. As a Tier One pillar, your business cannot afford to have its telecommunications inoperable for any significant period.

An experienced telecom services provider doesn’t just help re-establish business operations in a disaster or emergency. They’re also able to devise policies and procedures used in such situations for quick reinstatement of communications and services.


What are your company’s needs? They’re probably different from other types of businesses — or even competitors — down the street. Whether you need a dialer system, a customer service system, or a telecom routing system, your needs are specific to your particular business. 

You deserve in-depth understanding and analysis to obtain the right technology at the right price and at the right time.


Why run all over town (or the internet) looking for help with your telecom challenges? Helixstorm provides a single point of contact for all your telecommunication management needs. 

Helixstorm analyzes your telecom expenditures to understand how and where you should allocate your technology investments. We optimize your processes while maximizing savings, creating workable solutions that keep your business competitive and your departments operating efficiently.

Contact us today to learn more about how our managed IT services can support all of your telecom needs and help you get back to work.