Technology is a rapidly evolving, ever-changing element that impacts every business. So whether you’ve recently gone paperless or your company is always the first in your industry to adopt cutting-edge tech, IT considerations are vital to your business’s growth.
But are you genuinely optimizing your tech performance? You’re likely facing new IT challenges every day, especially if your business dabbled in hybrid work during the COVID-19 pandemic.
If you’re ready to ensure optimal, efficient tech processes, remote monitoring management (RMM) solutions are in order. In this guide, we’ll break down RMM and explore five ways an effective IT solution can change your company’s relationship with tech.
IT service providers use remote monitoring management software to assess, maintain and monitor the health of a company’s tech network—their computers, data, software and storage.
RMM software has a few significant functions, some of which include:
Most importantly, RMM software is remote. As a result, IT staff and service providers can use the software to provide support and assistance from any device in the network, whether it’s an on-site computer or a remote work device.
Adopting RMM software in-house or via an IT managed service provider (MSP) can significantly improve your business’s IT functions and everyday operations. Let’s explore five key benefits of RMM.
We’ve all experienced a tech hiccup in the workplace from time to time. Tech snafus can be irritating (like connectivity issues between computers and printers) or devastating (like network failures and data loss). Preventing these system mishaps is an integral part of any effective IT department.
RMM software can help prevent system failures, and some of its key functions support this purpose:
Have you ever downloaded software or used a browser client without express consultation from your IT department? Welcome to the world of shadow IT.
Using unsanctioned software might sound benign, like using Dropbox to send files too large for your email server, tracking your time with a third-party app, or taking notes in a web client may not seem like the end of the world to most.
But shadow IT can cause a variety of problems for businesses, like:
RMM software can tackle shadow IT (and its ramifications) in a variety of ways:
Whether your business has a dedicated IT department or depends upon the expertise of one tech-savvy employee, how can you be sure you’re spending your IT budget wisely?
RMM can help businesses and their IT staff maintain efficiency, ensuring optimized IT spending and a positive return on investment (ROI). For example, instead of tasking hourly employees with performing routine system maintenance, RMM software can automate this process or assign responsibility for software upgrades to one specific IT team member.
RMM can also help IT departments improve by tracking critical KPIs like:
RMM software can help adjust your IT spending by compiling and analyzing KPI data to get the most bang for your buck.
By tracking these KPIs, RMM software can also improve IT department efficiency. But how can they indicate areas of improvement?
An RMM solution can increase the functionality and effectiveness of IT departments, providing faster solutions for staff tech maladies and improving everyday operations.
RMM software can help IT departments provide:
If your business is ready to streamline and improve its IT processes, remote monitoring management software may be the solution you’re seeking. RMM can enhance your IT operations, which can facilitate faster company growth.
Even the most effective RMM solution requires qualified IT experts to maximize its high-powered tools. At Helixstorm, our IT experts use cutting-edge RMM technology to keep company networks, software and hardware up and running, ensuring optimal performance and productivity.
As a seamless extension of your in-house IT department, we provide solutions that help staff resolve everyday tech issues, create and accomplish long-term IT projects and manage even the most complex networks.
If you’re looking for a dedicated IT partner, we’re ready to help. To learn more, contact us today.