The COVID-19 pandemic has forced millions of people to work from home. Thousands of businesses have shifted their operations online – many of them permanently.
As a result, many companies’ VPNs (virtual private networks) are overloaded and outdated, causing lags that negatively affect productivity. And companies are quickly realizing that providing IT support to remote workers brings a whole new onslaught of challenges.
Thankfully, there are dozens of remote IT support tools available to help you wrangle your technology and support your remote users. Today, we’ll discuss the best remote IT support tools in the work-from-home era to help you provide top-notch IT resources to employees.
Remote access software lets users or administrators “take over” a computer as if they were sitting in front of it themselves. This enables users to access programs and files from their office computer while working from home or traveling with laptops anywhere in the world.
Accessing files directly from their source eliminates emailing or using other kinds of file transfer, keeping data safe and secure.
Remote support tools also come in handy when troubleshooting technical problems remotely.
Rather than talking through steps with a frustrated user, an administrator can log in and take over their computer through remote access software. This is a huge timesaver and can alleviate technical and security problems created by inexperienced users.
Here are our picks for the best remote support tools:
RemotePC allows you to access your computer from any device, anytime or anywhere. Manage files, print documents and transfer data remotely.
Zoho Assist is cloud-based remote support and remote access software that helps you support customers or employees from a distance through web-based, on-demand remote support sessions. Establish secure connections and offer users remote support solutions in just a few seconds.
BeyondTrust remote support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network – no VPN required.
ConnectWise Control offers full remote control capabilities designed for help-desk style services, delivering on-demand remote issue resolution from anywhere.
Parallels RAS (Remote Application Server) is a streamlined remote working solution that provides secure access to virtual desktops and applications.
Amazon WorkSpaces offers an easy solution to provide a secure, managed, cloud-based virtual desktop experience to remote users.
GoToMyPC allows you to quickly log in and connect to your host computer from any remote computer, iPad, iPhone Android or Kindle device.
Splashtop provides remote desktop for business professionals and teams. Work remotely from an unlimited number of computers, tablets, or smartphones using Splashtop’s remote desktop apps.
VNC Connect features high-speed streaming for fast remote access experience. One benefit of VNC Connect is that they offer a single subscription that covers every remote access use case. You won’t need to purchase, deploy and manage separate products or modules.
LogMeIn is a popular professional-level remote access app for Windows and macOS PCs that safely maintains your day-to-day operations.
Maximize remote workforce productivity with TeamViewer remote access and support. Enable dispersed teams to remote into the devices they need, the moment they need them – without requiring a VPN.
Dameware Remote Everywhere is a fast simple cloud-based remote support product, accessible from almost anywhere with an internet connection.
Providing technology and remote working tools to your employees is a great way to keep productivity high and data safe. But the learning curve on technical solutions like remote access software can be steep.
If you’re feeling overwhelmed by the sheer amount of remote support tools available, no need to fear. Helixstorm specializes in managed IT support services that ease the burden of day-to-day IT management. A big piece of what we do includes helping businesses determine which IT solutions they need and how to create an efficient, affordable technology stack.
Instead of you investing in costly infrastructure, staff and technology, Helixstorm does the heavy lifting for you. You get access to a team of technical experts with decades of experience — at a fraction of the cost.
At Helixstorm, our team of managed IT support experts will recommend the best technology stack to support your workforce, wherever they’re located. We install remote access software on every device to maintain full visibility into software updates and security threats and troubleshoot issues fast.
Contact us today to learn more about ways Helixstorm can help your business seamlessly set up and secure your remote workforce.