How Much Should Managed IT Support Cost?

Paying too much for IT support?

How much should IT support cost? It seems like a straightforward question, but the answer can get murky depending on who you’re talking to.

Many employers and business owners look at IT support costs as a begrudgingly necessary expense — IT can be the bane of your existence when it’s not properly managed. But with the right partner, IT is a crucial asset that protects your operations, increases productivity and aligns with your business goals. Seeing ROI in your IT investments starts with identifying IT support costs and what you need for your business. Here are the typical pricing models for IT support and the factors you should consider before making a decision.

Popular IT Support Cost Pricing Models

There are several popular pricing models for managed IT support costs.

  • Monitoring. This pricing options solely provides network monitoring and alerting services. Any extra services will be billed to the customer.
  • Per device. A flat fee is charged for each device supported in an environment. For an example, a MSP might charge $69 per desktop, $299 per server and $99 per managed network (these are just ballpark estimations.)
  • Per user. A simple, straightforward pricing method similar to the per-device pricing model. A flat fee is billed per user each month. The fee covers support for all devices used by each end user.
  • Tiered pricing builds bundled packages of services for customers. A bronze package might include basic remote support versus a gold packaged might include 24-hour support.
  • All-you-can-eat. The most flexible option, the all-you-can-eat model provides all support for an entire organization for a flat fee per month.

Beyond the pricing model, it’s crucial to find the right IT services provider for your business. What’s the size of your business? How do you plan to scale and grow in the future? Do you have any compliance needs that your IT infrastructure needs to address? Your IT partner should address immediate IT needs and support your business in the future.

Our IT Support Cost Pricing Model

 Managed IT support creates a stable IT environment that will grow with your business and help you save time and resources. At Helixstorm, we use the per user IT support cost model for managed services. It’s simple, straightforward, and gets you the full range of IT support you need — and you don’t get a complicated invoice with countless line items and jargon you don’t understand.

Our data speaks volumes. With a 20-minute response time to tickets and 99.9% system uptime. We’re focused on proactive support that updates and monitors your systems to catch issues before they arise.

Call us today to discuss your managed IT services.