Managed IT Support Case Study
The biggest benefit we have seen is the fact that we can add storage without bringing anything down. Now we are not paying for any storage that we are not using. We were also looking for a product that would give us the ability to facilitate DR and thin provisioning.
KEN PHILLIPS, CITY OF ATASCADERO
The City of Atascadero had become highly dependent on its computer systems for all of its core functionality. Additionally, the IT department is also responsible for managing data that is increasing at an exponential rate. The IT department supporting the city’s IT needs required a solution that would allow it to meet the reliability and disaster recovery requirements for its service level agreements (SLAs), while also providing for rapid deployment of additional storage without disrupting its end users.
“We have a fairly aggressive restore policy in our service-level agreements,” commented Phillips. “Our Finance Department has mandated an RPO and RTO of 4 hours. This is pretty aggressive for an organization of our size and the only way we could meet this is with virtualized servers and disaster recovery.”
The City of Atascadero investigated other vendors and according to Phillips DataCore gave the IT department the best combination of the features that he needed with a price point that the city could afford. “Additionally, DataCore offers excellent training and support,”Phillips added. “The final consideration for us was that our professional services provider – Helixstorm – has a long relationship with DataCore and they indicated that their previous DataCore deployments were successful and well received.”
Helixstorm, a Premier Partner with DataCore Software and an expert in systems integration for virtualization, storage, high availability and disaster recovery infrastructures, helped the City of Atascadero realize the benefits of virtualization by deploying DataCore’s SANmelody as the backbone of its virtual infrastructure.
“Atascadero had a budget to refresh their servers using direct attached storage with no additional budget for fault tolerance, high availability, and disaster recovery,” stated Aaron Schneider, Solution Consultant with Helixstorm. “We were able to deliver a new, centralized storage infrastructure using DataCore SANmelody. This solution provides high availability, fault tolerance, and disaster recovery. Atascadero can have 22 virtual machines up and running in about 15 minutes at their DR site.”
The City of Atascadero now has twenty-two (22) virtual servers running and six physical servers. It runs the virtual infrastructure – VMware and DataCore – on HP servers (DL360s) and applications include file servers, user directories, SQL databases and Microsoft Exchange. “Pretty much all of our production environment is virtualized and DataCore provides the storage for that environment,” stated Ken Phillips, systems administrator, City of Atascadero.
More than anything, Phillips stresses the reliability and scalability that DataCore delivers. “DataCore SANmelody has been 100% reliable,” noted Phillips. “The biggest benefit we have seen is the fact that we can add storage without bringing anything down. Now we are not paying for any storage that we are not using. We were also looking for a product that would give us the ability to facilitate DR and thin provisioning. Both of these requirements were met with the DataCore SANmelody product.”
Helixstorm did so at the behest of the city’s systems administrator Phillips, who has been at the City of Atascadero for over five years. Phillips knew that in order to get the most out of VMware server virtualization (e.g. VMotion), that the servers had to be built upon a SAN foundation – as only a SAN could deliver the required high availability demanded by the virtual machines (VMs). Over the course of one weekend, the City of Atascadero went from physical servers and direct- attached storage to a virtualized environment, including a SAN.
Using SANmelody and server virtualization, the City of Atascadero is now able to meet their finance department’s recovery time objective (RTO) of four hours, not to mention their ability to fully recover in a matter of minutes should a major disaster happen to their production environment. The City of Atascadero recently upgraded to the latest version SANmelody without any interruption of service to its end users.