No Plan |
Remote Care |
|||
---|---|---|---|---|
24/7 Monitoring and Alerting |
✖ |
✔ |
||
Client Support Portal. |
✖ |
✔ |
||
Patch Management |
✖ |
✔ |
||
Licensed Anti-Virus Software and Updates |
✖ |
✔ |
||
Licensed Spyware Software and Updates |
✖ |
✔ |
||
Asset Management |
✖ |
✔ |
||
Print Management |
✖ |
✔ |
||
Threat Management and Prevention Services |
Optional |
Optional |
||
Mobile Device Management |
✖ |
✔ |
No Plan |
Remote Care |
|||
---|---|---|---|---|
Reactive Support of Existing Environment |
✖ |
✖ |
||
Help Desk Services |
$125/hr |
$105/hr |
||
Moves, Adds or Changes |
$185/hr |
$145/hr |
||
After-hours Emergency Response |
$280/hr |
$220/hr |
||
Emergency Response Time |
8 hours |
4 hours |
||
Standard Response Time |
24 hours |
8 hours |
||
Onsite Support |
4 hour min |
2 hour min |
||
Phone and Remote Support Sessions |
$50/15 minutes |
$30/15 minutes |
||
Virus Removal |
✖ |
✖ |
||
Spyware Removal |
✖ |
✖ |
||
Hardware Repair |
✖ |
✖ |
||
First Priority Response |
✖ |
✔ |
No Plan |
Remote Care |
|||
---|---|---|---|---|
Vendor Management |
✖ |
✖ |
||
Vendor Support Contract Review |
✖ |
✖ |
||
Budget Planning |
✖ |
✖ |
||
vCIO and Roadmap Services |
✖ |
✖ |
||
Quarterly Review |
✖ |
✔ |
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