Remote Care Plan

24/7 monitoring & support

  • Our advanced monitoring system proactively manages your network while you’re snuggled up in bed dreaming or lying on the sandy beaches of Hawaii. If an issue is detected, our engineering team is alerted and will remediate the issue reducing downtime and increasing productivity.

Business Continuity

  • We plan and prepare your infrastructure to seamlessly operate despite serious incidents or disasters. We produce usable backups to ensure business continuity.

Reduced Costs and Predictable Budget

  • 50% of all companies reduced IT costs more than 25% after moving to managed IT services. Our services are all-inclusive. No more signing a check at the end of the month for an additional invoice on covered services. Easily budget your monthly IT costs with our straight forward pricing. No term or cancellation fee.

Security

  • Achieve peace of mind knowing your IT environment and infrastructure are proactively maintained by skilled technical specialists. Don’t worry about maintaining IT hardware, managing on-site data center, or monitoring your applications.

Optimized Network

  • We proactively fill security gaps and apply updates to your computing systems. Managed anti-virus and anti-malware are included, keeping your network healthy.

Help Desk

  • We all know technology is a blessing and a curse. Our goal is to take frustration out of the equation. When your team needs help, we’re here to pick up the phone and walk you through anything. Your experience is our priority.


 

Proactive Technology Management

No Plan
Remote Care
24/7 Monitoring and Alerting


Client Support Portal.  


Patch Management


Licensed Anti-Virus Software and Updates


Licensed Spyware Software and Updates


Asset Management


Print Management


Threat Management and Prevention Services
Optional

Optional

Mobile Device Management


Reactive Support Services

No Plan
Remote Care
Reactive Support of Existing Environment


Help Desk Services
$125/hr

 
$105/hr

Moves, Adds or Changes
$185/hr

 
$145/hr

After-hours Emergency Response
$280/hr

 
$220/hr

Emergency Response Time
8 hours

 
4 hours

Standard Response Time
24 hours

 
8 hours

Onsite Support
4 hour min

 
2 hour min

Phone and Remote Support Sessions
$50/15 minutes

$30/15 minutes

Virus Removal


Spyware Removal


Hardware Repair


First Priority Response


Technology Consulting

No Plan
Remote Care
 Vendor Management


Vendor Support Contract Review


Budget Planning


vCIO and Roadmap Services


Quarterly Review


Additional Services

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