Clear, simple, results-driven IT support.
Technology should support your business, not weigh it down.
Managed IT services enables Orange County businesses to reduce technology costs, secure their organization and solve recurring IT headaches once and for all.
With Helixstorm, you get proactive, data-driven IT support and unparalleled customer service — all within your budget.
“The average medium-sized business reduces service fees by 31%, IT costs by 48% and hardware costs by 17% with an IT managed services plan.”
Are you always struggling with your Wi-Fi? Slow computers? Not sure you have a solid disaster recovery plan in place?
Wasting time trying to solve IT issues with no real, lasting solution?
Luckily, there’s an easier path to better IT support.
86%
Issue Resolved on First Contact
20 min
Avg. Ticket Response Time
1.87 hrs
Avg. Resolution Time
99.93%
System Uptime
At Helixstorm we pride ourselves on our customer service and technical expertise. Here’s where we shine compared to other managed services providers:
Transparent, Data-Driven IT Support
Get a handle on your IT.
We map out every server, computer and device to get a full picture of your IT health.
That way, our team of engineers can diagnose and resolve IT issues quickly (and prevent problems before they start).
CIO-Level IT Consulting & Strategy
Is your IT environment hindering or helping your business?
Our technical engineers work with your IT budget to create strategic yearly plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals.
Reduced Costs and Predictable Budget
No hidden costs. Get comprehensive services for a flat, per-user fee.
And, we’ll allocate five percent of your monthly fee for any ongoing projects outside of your managed services.
Added Technology Expertise & Extended IT Team
IT departments can still be understaffed, even with in-house IT support.
Managed services provide the best of both worlds — highly qualified IT support at a fraction of the price.
With Helixstorm, you get access to a team of highly specialized engineers for any project, issue or solution you need assistance with.
Step 1
Assess Your Network
We’ll start with a network assessment to evaluate where your data is at risk and how to reduce costs and improve your IT environment.
Step 2
Prioritize Your Technology Needs
Based on your needs, we’ll create strategic technology plans that fit your budget and goals.
Step 3
Gain an Ongoing IT Consultant and Partner
With monthly status reports, quarterly strategy meetings and a team of engineers, you’ll have IT support at every level of your business.
Here’s what you get with Helixstorm’s IT support:
24/7 Monitoring & Detection
Monitor, resolve and prevent issues before they interrupt your day.
IT Help Desk Support
With remote and onsite support for Orange County businesses, we’ll be there when and where you need it.
Strategic Planning
You’ll meet with an executive sponsor and dedicated technical account manager regularly on your IT strategy.
IT Compliance
We’ll help you understand and comply with industry compliance and regulations.
Business Continuity
Regular backups, data retention policies and a business continuity plan to keep your operations up and running in the event of a disaster.
Cyber Security
Receive ongoing anti-virus software updates and patch management to secure your IT environment.
See how IT managed services can transform your business.
"Helixstorm helped us design and implement our virtual computing infrastructure. Their 'best practice' methodology helped us gain the availability we needed to deliver our applications to our clients. Helixstorm has a depth of expertise deploying total virtualization environments. We are now able to provide redundancy to our critical business application and storage on demand through thin-provisioning."
Senior System Administrator
Truly Nolen Pest Control