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TEst calculator
$0.00
Support plan comparison chart
| Description | No Plan | Total Care |
|---|---|---|
Proactive Technology Management |
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| Network Monitoring and Alerting |  |
 |
| Client Ticket Portal | |
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| Remote Network Management | |
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| Patch Management | |
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| IT Assest Management | |
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| Licensed Antivirus Software and Updates | |
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| Licensed Spyware Software and Updates | |
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| Hardware and Software Inventory | |
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| Print Management | |
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| Treat Management and Prevention Services | |
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| Storage Services | |
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| Monthly Executive Summary Network Report | Optional | |
| Mobile Device Management | |
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| Backup Services & Failed Backup Remediation | |
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Reactive Support Services |
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| Reactive Support of Existing Environment |
|
|
| Help Desk Services* | $125/hr. | |
| Moves, Adds or Changes | $185/hr. | $145/hr. |
| Afterhours Emergency Response Fee | $280/hr. | |
| Emergency Response Time | 8 hours | 1 hour |
| Standard Response Time | 24 hours | 4 hours |
| Onsite Support | 4 hr min | 2 hour min |
| Phone and Remote Support Sessions | $50 per 15 min. | |
| Virus Removal | |
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| Spyware Removal | |
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| Hardware Repair | |
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| First Priority Response | |
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Technology Consulting |
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| Vendor Management | |
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| Vendor Support Contract Review | |
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| Budget Planning | |
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| CIO and Roadmap Services | |
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| Quarterly Review | |
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Additional Services |
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| Content Filtering and Security Services |  |
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| Security Scans | |
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| Software Deployment | |
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| Disaster Recovery and Business Continuity | |
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| Offsite Backups | $0.35/GB | $0.35/GB |
| United Communications and Instant Messaging | |
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| Managed Office365 Services (Email, Sharepoint, etc.) | |
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| Technical Support Services | |
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| Customized Reporting | |
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| Support Plan Monthly Total | $0.00 | $0.00 |
| *For information about what is included in Help Desk Services visit www.helixstorm.com/statementofwork | - Not Included |
- Included |
- Inquire |
|