TEst calculator
Description | No Plan | Total Care |
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Proactive Technology Management |
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Network Monitoring and Alerting | ![]() |
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Client Ticket Portal | ![]() |
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Remote Network Management | ![]() |
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Patch Management | ![]() |
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IT Assest Management | ![]() |
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Licensed Antivirus Software and Updates | ![]() |
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Licensed Spyware Software and Updates | ![]() |
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Hardware and Software Inventory | ![]() |
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Print Management | ![]() |
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Treat Management and Prevention Services | ![]() |
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Storage Services | ![]() |
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Monthly Executive Summary Network Report | Optional | ![]() |
Mobile Device Management | ![]() |
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Backup Services & Failed Backup Remediation | ![]() |
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Reactive Support Services |
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Reactive Support of Existing Environment |
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Help Desk Services* | $125/hr. | ![]() |
Moves, Adds or Changes | $185/hr. | $145/hr. |
Afterhours Emergency Response Fee | $280/hr. | ![]() |
Emergency Response Time | 8 hours | 1 hour |
Standard Response Time | 24 hours | 4 hours |
Onsite Support | 4 hr min | 2 hour min |
Phone and Remote Support Sessions | $50 per 15 min. | ![]() |
Virus Removal | ![]() |
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Spyware Removal | ![]() |
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Hardware Repair | ![]() |
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First Priority Response | ![]() |
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Technology Consulting |
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Vendor Management | ![]() |
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Vendor Support Contract Review | ![]() |
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Budget Planning | ![]() |
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CIO and Roadmap Services | ![]() |
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Quarterly Review | ![]() |
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Additional Services |
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Content Filtering and Security Services | ![]() |
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Security Scans | ![]() |
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Software Deployment | ![]() |
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Disaster Recovery and Business Continuity | ![]() |
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Offsite Backups | $0.35/GB | $0.35/GB |
United Communications and Instant Messaging | ![]() |
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Managed Office365 Services (Email, Sharepoint, etc.) | ![]() |
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Technical Support Services | ![]() |
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Customized Reporting | ![]() |
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Support Plan Monthly Total | $0.00 | $0.00 |
*For information about what is included in Help Desk Services visit www.helixstorm.com/statementofwork | ![]() |
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