Pull up the last twelve months of software invoices. Skip the obvious line items, the ones you could recite from memory. Look at the small recurring charges instead. The $89 a month project tool. The $420 annual design subscription. The messaging app someone expensed for a client engagement that wrapped two summers ago. Now ask […]
Ask ten business leaders what an hour of downtime costs and most will answer the same way. Take annual revenue, divide by working hours, and there is your number. It is tidy. It fits on a slide. It also understates the damage badly, because it assumes an outage is a clean subtraction from a single […]
You know the one. It lives behind the door nobody opens, sharing space with a box of holiday decorations, a retired label printer, and a mop. The fan has developed a sound. The warranty lapsed sometime during a previous administration. Someone taped a sticky note to the bezel that says “DO NOT TOUCH,” and honestly, […]
Most companies already have a version of this meeting. It lands on the calendar once a quarter, runs about an hour, and produces a deck that nobody opens again. Ticket volume: down. Uptime: 99.9 percent. Patch compliance: green. Everyone nods, someone asks about the Wi Fi in the back conference room, and the meeting ends […]