Proactive Managed IT Services for Riverside Companies
IT support that’s clear, simple and results-driven.
IT shouldn’t be a murky mystery. You don’t have to be an IT administrator to know what’s going on.
Managed IT services is a practical, cost-effective way for Riverside businesses to reduce technology costs, solve recurring IT issues and align technology with business goals.
With Helixstorm, you get data-driven, proactive IT support and unparalleled customer service — all within your budget.
“The average medium-sized business reduces service fees by 31%, IT costs by 48% and hardware costs by 17% with an IT managed services plan.”
Solve Your Tech Headaches With Helixstorm’s Riverside IT Support
Are you constantly struggling with your Wi-Fi? Slow computers? Dealing with the same IT issues over and over again? Wasting time trying to solve technical problems with no real, lasting solution?
There’s an easier path to better IT support
Alleviate Stress and Risk of Unmanaged IT
Scale Confidently and Cost-Effectively
Protect Your Business From Unexpected Downtime
We track metrics that matter so you always know what's happening with your IT.
Here's what our Riverside managed IT services clients typically see:
86%
Issue Resolved on First Contact
20 min
Avg. Ticket Response Time
1.87 hrs
Avg. Resolution Time
99.93%
System Uptime
The Helixstorm Difference
At Helixstorm we pride ourselves on our technical expertise and customer service. Here’s where we shine compared to other IT companies:
Transparent, Data-Driven IT Support
Finally understand what’s happening with your IT.
We map out every device, server and computer to get a clear picture of the of your IT environment’s health.
Armed with that info, our team of engineers can monitor, diagnose and resolve IT issues quickly (and prevent problems before they start).
You’ll receive a detailed monthly report with vital data on your IT system, including performance trends, analysis and vulnerability information, so you know exactly where you stand.
CIO-Level IT Consulting & Strategy
Is your IT environment hindering or helping your business?
Our expert team will leverage your current IT environment and budget to create strategic one, two and three-year plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals.
Plus, we’ll meet with you quarterly to go over your IT strategic plan and what you need to support your business.
Benefits of Riverside IT Support and Managed Services
Reduced Costs and Predictable Budget
No confusing, fluctuating costs. Our services are all-inclusive for a flat, simple per-user fee. Easily budget your monthly IT costs with our straightforward prices.
Plus, we allocate five percent of your monthly fee for any ongoing projects outside of your managed services.
Added Technology Expertise & Extended IT Team
Even with an in-house IT person, IT departments can still be understaffed.
With Helixstorm IT support, you get access to a team of highly specialized engineers supporting your business for whatever, project, issue or solution you need assistance with.
Managed services provides the best of both worlds — highly qualified IT support at a fraction of the price.
How Riverside Managed IT Services Works
Step 1
Assess Your Network
We’ll start off with a thorough inventory of your IT environment to evaluate where your data is at risk, how to reduce technology costs and improve your environment.
Step 2
Prioritize Your Technology Needs
Based on your needs, we’ll create one, two and three-year strategic technology plans that fit your budget and goals.
Step 3
Gain an Ongoing IT Consultant and Partner
With monthly IT health reports, quarterly technology meetings and a team of engineers overseeing your account, you’ll have IT support at every level of your business.
Our Customer Service Philosophy: Do It Today, Not Tomorrow
Your IT problems shouldn’t take hours or days to fix. At Helixstorm, 85% of tickets are resolved within one hour from the moment we begin working on your support ticket. 90% of IT support tickets are closed the same day.
Proactive Managed IT Services For Riverside Companies
Here’s what you get with Helixstorm’s IT support:
24/7 Monitoring and Support
Our advanced monitoring system proactively manages your network whether you’re working, sleeping or vacationing on the sandy beaches of Hawaii.
IT Help Desk Services
With remote and onsite support for Riverside businesses, we’ll be there when and where you need it.
Strategic Planning
Receive an Executive Sponsor and Technical Account Manager who will meet with you in regularly on your future IT strategy and any specialized projects.
IT Compliance
Regulatory compliance is a fundamental component of IT.
We’ll help you understand and comply with your industry’s requirements.
Cyber Security
Receive ongoing patch management, licenses and anti-virus software updates.
Business Continuity
Regular backups of all server data, customized data retention policies and a business continuity plan to keep operations up and running in the event of a disaster.
Ready to Finally Reap the Benefits of Your IT Environment?
See how IT support and managed services plans can transform your Riverside business.
