IT support that’s clear, simple and results-driven.
IT shouldn’t be a murky mystery. You don’t have to be an IT administrator to know what’s going on.
Managed IT services is a practical, cost-effective way for Riverside businesses to reduce technology costs, solve recurring IT issues and align technology with business goals.
With Helixstorm, you get data-driven, proactive IT support and unparalleled customer service — all within your budget.
“The average medium-sized business reduces service fees by 31%, IT costs by 48% and hardware costs by 17% with an IT managed services plan.”
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At Helixstorm we pride ourselves on our technical expertise and customer service. Here’s where we shine compared to other IT companies:
Transparent, Data-Driven IT Support
Finally understand what’s happening with your IT.
We map out every device, server and computer to get a clear picture of the of your IT environment’s health.
Armed with that info, our team of engineers can monitor, diagnose and resolve IT issues quickly (and prevent problems before they start).
You’ll receive a detailed monthly report with vital data on your IT system, including performance trends, analysis and vulnerability information, so you know exactly where you stand.
CIO-Level IT Consulting & Strategy
Is your IT environment hindering or helping your business?
Our expert team will leverage your current IT environment and budget to create strategic one, two and three-year plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals.
Plus, we’ll meet with you quarterly to go over your IT strategic plan and what you need to support your business.
Reduced Costs and Predictable Budget
No confusing, fluctuating costs. Our services are all-inclusive for a flat, simple per-user fee. Easily budget your monthly IT costs with our straightforward prices.
Plus, we allocate five percent of your monthly fee for any ongoing projects outside of your managed services.
Added Technology Expertise & Extended IT Team
Even with an in-house IT person, IT departments can still be understaffed.
With Helixstorm IT support, you get access to a team of highly specialized engineers supporting your business for whatever, project, issue or solution you need assistance with.
Managed services provides the best of both worlds — highly qualified IT support at a fraction of the price.
Assess Your Network
We’ll start off with a thorough inventory of your IT environment to evaluate where your data is at risk, how to reduce technology costs and improve your environment.
Prioritize Your Technology Needs
Based on your needs, we’ll create one, two and three-year strategic technology plans that fit your budget and goals.
Gain an Ongoing IT Consultant and Partner
With monthly IT health reports, quarterly technology meetings and a team of engineers overseeing your account, you’ll have IT support at every level of your business.
Your IT problems shouldn’t take hours or days to fix. At Helixstorm, 85% of tickets are resolved within one hour from the moment we begin working on your support ticket. 90% of IT support tickets are closed the same day.
Here’s what you get with Helixstorm’s IT support:
24/7 Monitoring and Support
Our advanced monitoring system proactively manages your network whether you’re working, sleeping or vacationing on the sandy beaches of Hawaii.
IT Help Desk Services
With remote and onsite support for Riverside businesses, we’ll be there when and where you need it.
Receive an Executive Sponsor and Technical Account Manager who will meet with you in regularly on your future IT strategy and any specialized projects.
Regulatory compliance is a fundamental component of IT.
We’ll help you understand and comply with your industry’s requirements.
Receive ongoing patch management, licenses and anti-virus software updates.
Regular backups of all server data, customized data retention policies and a business continuity plan to keep operations up and running in the event of a disaster.
See how IT support and managed services plans can transform your Riverside business.