Managed IT Services for Riverside Businesses

Proactive Managed IT Services for Riverside Companies

IT support that’s clear, simple and results-driven.

IT shouldn’t be a murky mystery. You don’t have to be an IT administrator to know what’s going on.

Managed IT services is a practical, cost-effective way for Riverside businesses to reduce technology costs, solve recurring IT issues and align technology with business goals.

With Helixstorm, you get data-driven, proactive IT support and unparalleled customer service — all within your budget.

“The average medium-sized business reduces service fees by 31%, IT costs by 48% and hardware costs by 17% with an IT managed services plan.”

Solve Your Tech Headaches With Helixstorm’s Riverside IT Support

Are you constantly struggling with your Wi-Fi? Slow computers? Dealing with the same IT issues over and over again? Wasting time trying to solve technical problems with no real, lasting solution?

There’s an easier path to better IT support

Alleviate Stress and Risk of Unmanaged IT

Scale Confidently and Cost-Effectively

Protect Your Business From Unexpected Downtime

We track metrics that matter so you always know what's happening with your IT.
Here's what our Riverside managed IT services clients typically see:


Issue Resolved on First Contact

20 min

Avg. Ticket Response Time

1.87 hrs

Avg. Resolution Time


System Uptime

The Helixstorm Difference

At Helixstorm we pride ourselves on our technical expertise and customer service. Here’s where we shine compared to other IT companies:

Transparent, Data-Driven IT Support

Finally understand what’s happening with your IT.

We map out every device, server and computer to get a clear picture of the of your IT environment’s health.

Armed with that info, our team of engineers can monitor, diagnose and resolve IT issues quickly (and prevent problems before they start).

You’ll receive a detailed monthly report with vital data on your IT system, including performance trends, analysis and vulnerability information, so you know exactly where you stand.

CIO-Level IT Consulting & Strategy

Is your IT environment hindering or helping your business?

Our expert team will leverage your current IT environment and budget to create strategic one, two and three-year plans that maximize your technology investments and help you understand how to prioritize IT investments to fit your business goals.

Plus, we’ll meet with you quarterly to go over your IT strategic plan and what you need to support your business.

Benefits of Riverside IT Support and Managed Services

Reduced Costs and Predictable Budget

No confusing, fluctuating costs. Our services are all-inclusive for a flat, simple per-user fee. Easily budget your monthly IT costs with our straightforward prices.

Plus, we allocate five percent of your monthly fee for any ongoing projects outside of your managed services.

Added Technology Expertise & Extended IT Team

Even with an in-house IT person, IT departments can still be understaffed.

With Helixstorm IT support, you get access to a team of highly specialized engineers supporting your business for whatever, project, issue or solution you need assistance with.

Managed services provides the best of both worlds — highly qualified IT support at a fraction of the price.

How Riverside Managed IT Services Works


Step 1
Assess Your Network

We’ll start off with a thorough inventory of your IT environment to evaluate where your data is at risk, how to reduce technology costs and improve your environment.


Step 2
Prioritize Your Technology Needs

Based on your needs, we’ll create one, two and three-year strategic technology plans that fit your budget and goals.


Step 3
Gain an Ongoing IT Consultant and Partner

With monthly IT health reports, quarterly technology meetings and a team of engineers overseeing your account, you’ll have IT support at every level of your business.

Our Customer Service Philosophy: Do It Today, Not Tomorrow

Your IT problems shouldn’t take hours or days to fix. At Helixstorm, 85% of tickets are resolved within one hour from the moment we begin working on your support ticket. 90% of IT support tickets are closed the same day.

Proactive Managed IT Services For Riverside Companies

Here’s what you get with Helixstorm’s IT support:

24/7 Monitoring and Support

Our advanced monitoring system proactively manages your network whether you’re working, sleeping or vacationing on the sandy beaches of Hawaii.

IT Help Desk Services

With remote and onsite support for Riverside businesses, we’ll be there when and where you need it.

Strategic Planning

Receive an Executive Sponsor and Technical Account Manager who will meet with you in regularly on your future IT strategy and any specialized projects.

IT Compliance

Regulatory compliance is a fundamental component of IT.

We’ll help you understand and comply with your industry’s requirements.

Cyber Security

Receive ongoing patch management, licenses and anti-virus software updates.

Business Continuity

Regular backups of all server data, customized data retention policies and a business continuity plan to keep operations up and running in the event of a disaster.

Ready to Finally Reap the Benefits of Your IT Environment?

See how IT support and managed services plans can transform your Riverside business.

Case Study: O'Neill

Discover how Helixstorm resolved performance and security issues, reduced time-intensive server maintenance and implemented disaster recovery for O'Neill.


See What Other Companies Say About Helixstorm

"Helixstorm helped us design and implement our virtual computing infrastructure. Their 'best practice' methodology helped us gain the availability we needed to deliver our applications to our clients. Helixstorm has a depth of expertise deploying total virtualization environments. We are now able to provide redundancy to our critical business application and storage on demand through thin-provisioning."

Senior System Administrator
Truly Nolen Pest Control

FREE Network & Security Assessment ($1500 value)

This assessment evaluates:

  • Specific vulnerabilities that put your data at risk
  • Recommendations to improve your network speed
  • SWOT analysis to identify strengths, threats and opportunities
  • A management plan to put these recommendations into action