"Helixstorm's professional services expertise is exeptionally strong and their depth of knowledge is broad. You can't find a more talented partner. We will continue to rely on them as a strategic partner for many future projects to come."
What do you do when your IT staff doesn’t have time to resolve issues that create downtime for the rest of your company? Helixstorm’s managed help desk solutions handle everyday problems, freeing up your staff to work on complex projects.
Where technology exists, problems exist — it’s a fact of life. But when your IT staff doesn’t have the time (or the skill set) to resolve them, even small issues become productivity roadblocks. Here are some other pain points you may be experiencing.
When you can’t help everyone who needs it, work quality and morale suffer. The help you require could be just a phone call away.
Experienced IT staff are underutilized when they’re stuck solving routine matters. A third-party support team frees up internal staff to work on more complex problems.
If you’re unable to implement more sophisticated technology, business initiatives may suffer. Expert help paves the way for business growth.
A help desk typically provides a variety of services to assist users with technical issues or questions related to a product or service. Some of the common services provided by a help desk include:
“Helixstorm is the ideal IT partner for us. They helped scale our fast-growing agency seamlessly, taking technology management off our hands. Whether it was a larger project like migrating email platforms to daily support tasks like onboarding new employees or tech support, Helixstorm handles everything with professionalism, deep expertise and stellar customer service.”
Helixstorm offers a full slate of managed help desk services that keep your team performing optimally and protect your business from constantly evolving security threats.
If you’re looking for more comprehensive solutions to your challenges, check out our selection of powerful tools and technologies.
Helixstorm’s managed backup services ensure recovery from data loss incidents and ransomware attacks.
Get access to experts who help improve system performance, boost productivity and keep your network secure, up-to-date and reliable.
Ensure your network operations are running smoothly while freeing your IT staff from routine server administration tasks.
Managed threat detection and response services help mitigate system and user vulnerabilities, keeping your business safe 24/7/365.
Don’t leave your threat intelligence awareness to chance. Closing security gaps with next-generation firewalls keeps your business safer.
In addition to our tech solutions, you can add our range of services in packages or a la carte to suit your needs.
Get a sophisticated level of support, proactive maintenance and security that most companies can’t afford to provide in-house.
Get IT infrastructure expertise when you need it. We design, architect, build and implement technology solutions to handle your pending projects.
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