END USER SUPPORT AND IT HELP DESK SERVICES

Reliable End User Support Solutions for Your Business

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MANAGED END USER SUPPORT SERVICES HELP MINIMIZE DISRUPTIONS, GETTING YOUR BUSINESS BACK TO WORK

Where technology exists, problems exist — it’s a fact of life. But what do you do when your IT staff doesn’t have time to resolve issues that create downtime for the rest of your company? Or, when they spend so much time on routine problems that they don’t have time to do anything else?

End user support is critical to your business’ success. When third-party IT support handles everyday problems your in-house staff is freed up to work on more complex projects. Boosting productivity, improving customer service, advancing business initiatives and increasing IT job satisfaction all stem from using managed help desk services.

WHAT ARE THE BENEFITS OF 
end user support?

End user support offloads day-to-day IT administration from your business, helping your team focus on using (instead of fixing) the latest technology to achieve your business objectives.

If you don’t have an internal IT department, end user support/help desk is just one of the many services included in Helixstorm’s holistic managed services plan.

24/7/365 SUPPORT

24/7/365 SUPPORT

Multiple modes including remote support, online chat, and on-site agents

Multiple modes including remote support, online chat, and on-site agents

Incident, problem and change request management

Incident, problem and change request management

NETWORK MANAGEMENT

NETWORK MANAGEMENT

Device maintenance and management

Device maintenance and management

Trouble ticket management and service request resolution

Trouble ticket management and service request resolution

PREDICTABLE,
REDUCED COSTS

PREDICTABLE,

REDUCED COSTS

SCALABILITY

SCALABILITY

Provisioning requests

Provisioning requests

BYOD support

BYOD support

User migration and software upgrades

User migration and software upgrades

TECHNOLOGIES WE USE:

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azure
cisco
fortinet
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linux
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office 365
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WHY CHOOSE HELIXSTORM TO MANAGE YOUR ENDPOINT SECURITY?

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Relationships First

We aren’t interested in shallow customer engagements. We take relationships seriously, and we want to get to know you and your business goals. We put relationships first – that’s why we’ve worked with some of our clients for more than a decade.

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Business-Minded

We solve your pressing tech issues, but we don’t tackle IT in a silo. Instead, we keep your business goals front and center to ensure we fix the problems that affect you every day. Technology is the fuel that gets you where you want to go.

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Future-Focused

Solving immediate tech issues will patch holes today, but a short-term solution doesn’t set you up for future success. So we work with you to create a foolproof technology roadmap that serves your business now AND in the future.

SOLVE YOUR IMMEDIATE HEADACHES. BUILD YOUR TECHNOLOGY FUTURE.

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SUPPORTED

24/7 support, with fast response time and quick resolution.

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SECURE

Get peace of mind with a security-focused IT mindset and proactive monitoring.

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STRATEGIC

We go beyond break-fix and address the systemic issues holding you back from your goals.

GET STARTED WITH HELIXSTORM’S END USER SUPPORT AND MANAGED HELP DESK SERVICES TODAY!

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